Exness accounts have security features that help verify the account owner, mitigating the risk of unauthorized use of the account.
Additionally we offer a number of Exness security features.
Click any of the tabs below to find out more about the account security feature:
- Security type
- Support PIN
- Passwords
Security type
The security type of the account refers to the method selected to verify the account holder. The trader verifies account ownership by entering a 6-digit verification code sent to their security type when prompted. It’s possible to change a security type in certain circumstances.
- Available security types
- Changing security types
- Confirming security type
- Account actions requiring verification
Available security types
The security types available are:
- Email (low security)
- Phone (high security)
- TOTP
Email (low security)
Verification codes are sent to your registered email address. Enter this code when prompted to verify your request. It is possible to change the security type from phone to email only in the first 30 days after registration; after this, it can only be changed from email to phone.
Phone (high security)
Verification codes are sent to your registered mobile number. Enter the code or voice OTP* to verify your request. Only one mobile number can be active at a time; the number used to register is set by default but can be changed in your security type settings.
TOTP
TOTP (Time-Based One-Time Password) is a security type only available in certain countries. A verified email and authenticator app is required with this security type. The code generated by the authenticator app is used for verification instead of a OTP sent by email or phone like other security types.
We’ve included a list of apps and stores where an authenticator app may be downloaded (may differ by region):
| For iOS | For Android |
|
How to set up TOTP
To generate a TOTP, follow the steps below:
- Log in to your Personal Area.
- Select Settings from the main menu.
- Click on Security Settings and scroll down to the 2-Step verification.
- Scan the QR code using your authentication app.
- Enter the 6-digit code generated by the authentication app, then click Confirm.
- Your 2-step verification process is now complete.
Whenever account verification is required, you will use the 6-digit code in your authentication app instead of being sent one by Exness.
Changing security types
It is possible to change your security type manually in certain circumstances; contact Support if assistance is needed.
To change from email to phone:
- Log in to the Personal Area.
- Select Settings from the main menu.
- Open the Security settings tab.
- Click Change in the Security type option.
- Either select a registered phone number from the list, or click +New phone number.
- Confirm this action with the verification code sent to your mobile number.
To change from phone to email as security type:
Note: this is only possible in the first 30 days after registration.
- Log in to the Personal Area.
- Select Settings from the main menu.
- Open the Security settings tab.
- Click Change in the Security type option and set this to email.
To change from one phone number to another as your security type:
- Log in to the Personal Area.
- Select Settings from the main menu.
- Open the Security settings tab.
- Click Change in the Security type option.
- Either select a registered phone number from the list, or click +New phone number.
- Confirm this action with the verification code sent to this mobile number.
We recommend following the steps in our article about managing account information if you lose access to your phone number, or contact Support for assistance.
Checking security type
Confirm your security type by following these steps:
- Log in to the Personal Area.
- Select Settings from the main menu.
- Open the Security settings tab.
- The security type is displayed here.
Account actions requiring verification
A verification code that is entered incorrectly too many times, will result in the account being locked. You need to wait 24 hours to retry the action. Clearing your cache and cookies may allow you to retry sooner, but this is not guaranteed to work.
These are a collection of actions that require verification:
| Personal Area | Real trading accounts |
| Change Personal Area password | Withdraw funds |
| Change security type | Change trading password |
| Restoring Personal Area password | |
| Change partner |
This list is not exhaustive and other actions may require verification.
Support PIN
The support PIN (previously known as the “secret word” and “phone password”) is a unique alphanumeric combination used to verify an account owner who contacts Support. The support PIN is the highest level of security for an Exness account, as only the account owner will have access to it. Support is required to send and receive sensitive information, making the support PIN essential to securing an account owner’s private data.
The support PIN should not be confused with an account’s security type verification code and/or trading account password.
An account’s support PIN is automatically generated during account registration and presented to the account owner the first time they contact Support. It is sent to the account’s default phone number, i.e the phone number used to register the account. Since the default phone number can be changed, ensure access to the default phone number at all times.
Keep your support PIN memorized and secure, as it can never be changed.
Passwords
There are several different types of passwords that protect an Exness account. Understanding these various passwords may help avoid confusion when a password is required.
Types of passwords
The passwords needed to protect your Exness account include:
- Personal Area (PA) password: used to log into your PA; your Exness account’s main password.
- Trading password: each trading account has its own password, used when you log into the trading platform with that trading account.
- Read-only access password: similar to a trading password, these are set for each trading account as well. When logged into a trading platform with a read-only access password, all trade is restricted. The read-only access password and the trading password cannot be identical.
- Support PIN: this is not a password, but it’s important to remember its use. The Support PIN is used for account verification when you contact Support.
Password recovery
The steps required to recover a password will depend on the password type.
Personal Area (PA) password
- Visit the Exness website and Sign In.
- Select I forgot my password.
- Enter the email address used to register with Exness and click Continue.
You may be required to complete a captcha to continue. Entering an incorrect captcha multiple times will result in being unable to reset your password for 24 hours.
- A verification code is sent to your security type; enter this and click Confirm.
- Create a new password, following the password requirements.
- Log in to your PA with your new password.
Trading password
- Log in to your Personal Area.
- Open My Accounts and click the 3-dot menu for any trading account.
- Select the Change trading password option.
- Create a new password, following the password requirements, then click Change Password.
- A verification code is sent to your security type; enter this and click Confirm. This is not necessary for demo trading accounts.
- A notification confirms your trading password has changed.
Read-only access password
- Log in to your Personal Area.
- Open My Accounts and click the 3-dot menu for any trading account.
- Select the Set read-only access option.
- Create a new password, following the password requirements, then click Change Password. This password must differ from the trading account password or it will fail to change.
- Your read-only access password has now been changed.
Support PIN
Your support PIN is automatically generated for your Exness account and provided to you the first time you contact Support. The support PIN cannot be changed and protects our clients from identity theft, so keep it safe. If you have forgotten your support PIN, please contact Support by Live Chat (located bottom-right of this page) for assistance.
Password requirements
All passwords must include:
- 8 to 15 characters
- Both uppercase and lowercase letters
- Combination of numbers, English letters, and special characters
Example:
eH#z4@H9!
A strong password is highly recommended to secure your Exness account; never share this password with anyone. Support will never ask you to provide any password, other than the Support PIN which is used specifically to verify account ownership.
Note: set passwords are never sent to your email for security reasons. Follow the steps shown for password recovery above if you have forgotten or lost a password.
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