• Google Meet
  • Web browser
  • Mobile app
• Zoom
  • Web browser
  • Mobile app

Starting January 2024, clients can use Google Meet or Zoom to change their security type and complete the client verification process.

Google Meet or Zoom are applications used when visual verification of a client is necessary, such as changing a security type or your registered information.

Support will contact the client using one of these apps. Have your identification documents ready when we can connect with you on the platform you choose.

Here is a complete guide to get you started on Google Meet and Zoom programs.

Google Meet

Google Meet is a user-friendly video conferencing platform developed by Google. It allows you to host and participate in virtual meetings, webinars, and video conferences with people all over the world. Google Meet features screen sharing, real-time captions, chat messaging, and integration with other Google applications. You can use Google Meet on the web browser or on your mobile device.

Web browser

Google Meet can be used on the web browser - ideal for desktop users. You will receive an email from Exness Support with the specific link to the Google Meet call. To use Google Meet on the web browser, log in to your Google account on the browser and follow the steps below.

1. Click the Google Meet link in the email or click Join with Google Meet. A new tab will open with the Google Meet video.
2. Turn on the microphone and camera. You can view people who join the call.
3. Click Join now to enter the call. If you are not using the correct email, click the Ask to join button.
4. If the Support agent is not yet in the call, wait for the agent to join. You can view other people in the call at the bottom of the screen.
5. To end or exit the meeting, click the Leave call icon.

Mobile app

Google Meet is available as an app on mobile both for iOS and Android devices. If you use an Android device, ensure your device version is Android 7.0 or above. You can download Google Meet on your iPad or iPhone via the AppStore. Click the link below to download Google Meet on your mobile device.

To initiate a Google Meet call on your mobile device, you can choose to open your Google Meet app or click the link sent in the email.

Using the Google Meet email link:

Note: You must sign in using the same email that is mentioned in the email.

Once you have clicked the link in the email, the Google Meet app will automatically be opened.

1. Sign in to your Google Meet account using your Gmail address.
2. Unmute your microphone and turn on your camera with the icons below.
3. Tap Join or Ask to join to start the video call
4. The Support agent will join the call soon.
5. To end or exit the meeting, click the Leave call icon.

Using Google Meet app:

1. Download the Google Meet mobile application on your device.
2. Click Sign in and enter your Gmail username and password or select the Gmail account you want to connect to.
3. Accept the invitation you received in the Google Meet app.
4. Unmute your microphone and turn on your camera with the icons below.
5. Tap Join or Ask to join to start the video call
6. The Support agent will join the call soon.
7. To end or exit the meeting, click the Leave call icon.
   

Zoom

Zoom is a cloud-based video conferencing platform that enables users to hold virtual meetings, webinars, and online conferences. It offers a range of features including video and audio conferencing, screen sharing, chat messaging, virtual backgrounds, and recording capabilities. A Support agent may contact you using Zoom to assist with the security type change.

Web browser

You can use Zoom via a web browser. You don’t need to download Zoom on a desktop device before joining the video call. However, you will have access to limited features if you join from your browser.

Follow the steps below to join the Zoom call using a web browser.

1. Click the Zoom link in the email or copy the link.
2. A popup will display that you need to agree with the terms and conditions. Click I Agree to continue.
3. Click Cancel when prompted to open zoom.us.app, then click Launch Meeting.
4. The prompt will reappear. Click Cancel then click Join from Your Browser.
5. Enter your name and click Join.
6. Wait for the Support agent to accept you to join the video call.
7. When the Support agent allows you to join the video call, the meeting will start recording. Click Got it.
8. Click Unmute/Join audio and Start Video, then click Allow this time/Allow on every visit to allow Zoom to use your microphone and camera.
9. To end or exit the meeting, click Leave.

Mobile app

Zoom is available as a mobile app for both iOS and Android. You can download the app with the links below.

Follow the steps below to join a Zoom call using the mobile app.

1. Download the Zoom app using one of the links above.
2. Click the Zoom invitation link sent to your email. The Zoom app will automatically open.
3. Enter your full name and press Continue. By default, you will see your device name.
4. A popup will appear. Click Allow for Zoom to access your camera.
5. Turn on your camera, click the unmute button and click Join.
6. Wait for the Support agent to start the meeting.
7. To exit or end the call, click Leave.