At Exness we work hard to deliver the highest levels of security possible so that you can manage your accounts and trade with peace of mind. Here are some of the security features in place for Exness accounts.
Security types
A security type is a measure put in place to prevent unauthorized access to your trading accounts. There are two security types:
- Phone
The security type is chosen during registration.
When making important transactions like withdrawals, transfers or changing passwords, a verification code is sent to the chosen security type which needs to be entered to authorise the transaction. This protects the account from being easily accessed by unauthorized parties.
Secret Word
A secret word is an alphanumeric combination that is created automatically for your Exness account, and is provided to you the first time you contact Support. The secret word is very important to remember and keep secure, as it cannot be changed by any means whatsoever and is required by Support to verify your identity.
The secret word is only used for verification when contacting Support, and is not related to your trading account password, or security type verification code.
Official means of communication
For the safety of your account, note that these are the official means of communication you can expect between Exness and you include:
- Email: Emails sent from an …@exness.com address. For example, support@exness.com.
- MetaTrader: Messages sent from the MetaTrader platforms’ internal mailing systems.
- Phone: Telephone conversations on the official number listed in the Contacts section of our website.
- Live Chat: Live Chat sessions with a member of our Support Team.
Kindly note that Exness does not use the following as official forms of communication:
- ICQ
- Yahoo Messenger
- Telegram
- QQ, etc.
Any email sent from a domain other than @exness.com is not an official communication from Exness, even if the email address contains the word - Exness. If you receive an email from a suspicious address please contact support@exness.com.
If you suspect that you have become a victim of fraudulent activity, please contact our Support Team immediately.