Exness accounts have tools used to verify the identity of the account owner to Exness, and it’s important to understand how these tools work to protect you.
These security tools include:
Security types
Security types inform Exness about which method of account verification you have chosen to use. Some account actions will require a 6-digit code to be entered to confirm the action, and this 6-digit code is sent to your chosen security type. It is possible to change your security type, though conditions on this do apply and only one security type can be active at once.
Available security types include:
- Phone
- TOTP (in certain countries only)
Actions that require security type verification:
| Personal Area (PA) | Real accounts | Demo accounts | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Change PA password | Withdrawing funds | No actions require security type verification. | |||||||||
| Reset PA Password | Internal transfer to another PA | ||||||||||
| Change security type | Change trading account password | ||||||||||
| Change PA partner | Change read-only access to trading account | ||||||||||
Please note this list may update over time. If Exness Trader asks for security type verification when you change the leverage of a trading account, please update the app to the latest version.
We recommend following the link for an in-depth article about security types.
Support PIN
The support PIN (previously known as the secret word and phone password) is a unique alphanumeric combination used to verify the account owner when contacting Support. The purpose of the support PIN is to act as the highest level of security for an Exness account. When the support PIN is provided to Support, it verifies that they are assisting the true account owner since only the true account owner has access to the support PIN. Because Support may need to receive and provide incredibly sensitive information, the support PIN helps keep your private data available only to you, the account owner.
The support PIN is unrelated to the security type verification code or trading account password as those are required only for specific account actions. The support PIN is more generally required for contact with Support for account sensitive information.
Your support PIN is automatically generated for your Exness account and provided to you the first time you contact Support. It will be sent to the account’s default phone number, i.e the phone number used to register your Exness account. However, the default phone number can be changed so please ensure that you have access to the phone number set as default for your Exness account at all times.
Keep your support PIN memorized and secure, as it can never be changed.
Follow the link for more information on why the account verification process is so important.