Everything about transacting with your bank card

At Exness, you can deposit* and withdraw funds into and from your trading account using debit/ credit cards. We accept Visa, Visa Electron, Master Card, Maestro Master, and JCB (Japan Credit Bureau) cards.

*Some payment methods may not be available in your region. Please visit your Personal Area to view the available payment methods for your account.

Read on to learn the following:

• Deposits

1. How to deposit using a bank card
• Using a new bank card
• Using an existing bank card
2. Deposit processing time and fees

• Withdrawals

1. How to request a refund
• If your bank card has expired
• If your bank card has been lost or stolen
2. How to withdraw profit to your bank card
3. Withdrawal processing time and fees

Deposits

How to deposit using a bank card

Before making your first deposit using your bank card, you will need to fully verify your profile.

The minimum deposit amount via a bank card is USD 10 or equivalent in your account currency, while the maximum amount is USD 10 000. Let us take a look at the steps involved:

Using a new bank card

If making a deposit using a new bank card:

1. In the Deposit section of your Personal Area, click on Bank card.
2. Select the trading account, currency and deposit amount. Click Continue.
3. On the redirected page, enter your bank card credentials like card number, cardholder’s name, expiry date, and the CVV code. Click Continue.
4. A summary of the transaction will be displayed. Click Confirm.
5. A final page will confirm the completion of the deposit transaction.

Using an existing bank card

If making a deposit using an existing bank card:

1. In the Deposit section of your Personal Area select Bank card.
2. Choose the existing card from the dropdown menu and enter the CVV code. Select the trading account, currency and deposit amount. Click Continue.
3. A summary of the transaction will be displayed. Click Confirm.
4. A final page will confirm the completion of the deposit transaction.

Deposit processing time and fees

Processing time: Mostly instant. In some cases it may take up to a maximum of 24 hours.

Processing fees: Completely free of charge.

Withdrawals

How to request a refund

To request a refund:

1. In the Withdrawal section of your Personal Area, select Bank card.
2. You will be presented with a list of cards used previously for deposit and the amounts that can be withdrawn via each. Pick a card to make a refund.
3. Choose the account you are making the withdrawal from.
4. Enter the amount to be refunded and choose the account currency. Click Continue.
• Note: You can make a refund of an amount smaller than your deposit by making partial refunds. The range displayed below the transaction amount box will prompt you on how much funds can be refunded to that particular card. This feature however is currently only available on web-based Personal Areas.
5. Enter the verification code sent to you either by email or SMS (depending on your Personal Area security type). Click Confirm withdrawal.

If your bank card has expired

When your bank card has expired and the bank has issued a new card linked to the same bank account, the refund process is straightforward. You may submit your refund request in the usual way:

1. Go to Withdrawal in your Personal Area and select Bank card.
2. Select the transaction related to the expired bank card.
3. Proceed with the withdrawal process.

However, if your expired card isn’t linked to a bank account because your account has been closed, you should contact the Support Team and provide proof regarding this. We will then inform you what you should do to request a refund on another available Electronic Payment System.

If your bank card has been lost or stolen

In the event that your card has been lost or stolen, and can no longer be used for withdrawals, please contact the Support Team with proof regarding the circumstances of your lost/stolen card. We can then assist you with your withdrawal if the necessary account verification has been satisfactorily completed.

How to withdraw profit to your bank card

Once you have refunded all your deposits, you’ll be able to withdraw your profit to your bank card. The minimum amount you can withdraw to your bank card is USD 3**, while the maximum is USD 10 000 per transaction.

** Minimum withdrawal limit for profit withdrawals made on mobile applications is USD 6.

To make a profit withdrawal:

1. In the Withdrawal section of your Personal Area, select Bank card.
2. Select the card you would like to withdraw to, the account you are withdrawing from, the currency, and the amount to be withdrawn in your account currency. Click Continue.
3. A summary of the transaction will be shown on your screen. Check the details and hit Confirm.
4. Enter the verification code sent to you either by email or SMS (depending on your Personal Area Security Type). Click Confirm to complete the withdrawal transaction.
5. A final page will confirm the completion of the withdrawal transaction.

Withdrawal processing time and fees