Deposits and withdrawals made with your debit/credit card are a convenient way to fund your trading account, but there are some important things to remember when you transact with a bank card.
Visa, Visa Electron, Mastercard, and JCB* (Japan Credit Bureau) cards are accepted bank cards, though some regional restrictions may apply. Please visit your Personal Area (PA) to view available payment methods
*The JCB card is the only bank card accepted in Japan; other bank cards cannot be used.
The contents of this article include:
- How to deposit using a bank card
- Deposit processing time and fees
- Withdrawal processing time and fees
Deposits
Any bank card used to make a deposit is automatically saved as an option for further deposits. It is not possible to remove bank cards from your PA without contacting Support and providing proof this bank card is no longer active.
How to deposit using a bank card
Before making your first deposit using your bank card, you need to fully verify your profile.
Note: payment methods requiring profile verification before use are grouped separately in the PA under the Verification required section.
The minimum deposit amount with a bank card is USD 10 and maximum deposit amount is USD 8 000, or the equivalent in your account currency.
For new bank cards
- Select Bank Card in the Deposit area of your Personal Area.
- Select the trading account, currency and deposit amount. Click Continue.
- Complete the form including your bank card number, cardholder’s name, expiry date, and the CVV code, then click Continue.
- A summary of the transaction will be displayed. Click Confirm.
- A message will confirm the deposit transaction is complete.
In some cases, an additional step to enter a OTP sent by your bank may be required before the deposit transaction is completed.
For existing bank cards
- Select Bank Card in the Deposit area of your Personal Area.
- Select an existing bank card from the dropdown menu and enter the CVV code.
- Select the trading account, currency and deposit amount, then click Continue.
- A summary of the transaction will be displayed. Click Confirm.
- A message will confirm the deposit transaction is complete.
Deposit processing time and fees
Processing time: Typically instant, but may take up to 24 hours.
Processing fees: Completely free of charge.
Withdrawals
As per Exness withdrawal rules, deposited funds and profit must be withdrawn separately. Withdrawing deposited funds is referred to as a refund request, while withdrawing profit from your trading account is its own operation. Only once all refund requests have been completed will you be able to withdraw profit to your bank card, unless you wait 90 business days from the date of deposit. Partial refund requests are available and can be done in parts until the total refund amount is met.
Follow the link for more information on these important withdrawal rules.
About refund requests
A refund is a withdrawal of deposited funds and must be completed before profit from a trading account can be withdrawn. Refunds with bank cards cannot be bigger than what was deposited; you will see the bank card’s limits while making the refund request. Typically refunds are completed in 7-10 business days; if you face a longer processing time we suggest you contact the Support team with a bank statement (in pdf format) of your account from the date of withdrawal to the present day.
If you still need to make a refund request to a bank card, a notification will be displayed in the withdrawals area of your PA; click Show available options to pick the card and start the refund process.
How to request a refund
- In the Withdrawal area of your PA, click on Bank card.
- If there are refunds pending, you will see a prompt. Click Show available options.
- Click Refund under the card you would like to use to make your withdrawal.
- Fill in details like amount and currency. Click Continue.
- A transaction summary will be presented; click Confirm to continue.
- Enter the verification code sent to you either by email or SMS (depending on your Personal Area security type), then click Confirm.
- A message will confirm the refund request is complete.
Expired bank cards
If your bank card has expired but you have been issued a new bank card for the same bank account, the refund process is straightforward; you only need to follow the steps to request a refund as normal.
If your expired card is no longer linked to a bank account as it has been completely closed, you must contact the Support Team with proof of the closed bank account. The Support Team can then guide you through a refund request, making use of other available payment methods or Electronic Payment Systems (EPS).
Lost or stolen bank cards
In the event of a lost or stolen bank card, please contact the Support Team with proof and they can assist you with your refund request once account verification has been completed.
How to withdraw profit
The minimum amount you can withdraw to your bank card is USD 3 for web and desktop PAs or USD 6 for the Social Trading app, while the maximum profit withdrawal is USD 10 000 per transaction.
- Select Bank Card in the Withdrawal area of your Personal Area.
- Complete the form, including:
a. Select the bank card from the dropdown.
b. Choose the trading account to withdraw from.
c. Enter the amount to withdraw in your account currency.
Click Continue.
- A transaction summary will be presented; click Confirm to continue.
- Enter the verification code sent to you either by email or SMS (depending on your Personal Area security type), then click Confirm.
- A message will confirm the refund request is complete.
Please note that withdrawal of profit from Japanese and South Korean bank cards is not supported. If you are experiencing this error, please follow this link to find out how to withdraw profit with a Japanese or South Korean bank card.
Withdrawal processing time and fees
| Transaction | Processing Time | Processing fees |
|---|---|---|
| Refund requests and profit withdrawals | 7-10 business days | Free of charge |