Electronic payments are growing to be exceedingly popular because of their speed and convenience to the user. Cashless payments save time and are also very easy to perform.
You can make deposits and withdrawals with your trading accounts using a variety of Electronic Payment Systems (EPS). All you need to start depositing and withdrawing funds from your Personal Area is a registered account with the electronic payment system that you want to use.
Currently we accept deposits through:
Note: Only Skrill and Neteller are available as EPS for clients registered with our Kenyan entity.
Visit your Personal Area to see the available payment methods, as some may not be available in your region. If a payment method is shown to be recommended, then it has a high rate of success for your registered region.
Deposits and withdrawals executed through EPS are instant meaning that once completed, the transaction will be carried out within a few seconds without manual processing by our financial department specialists. However, this does not guarantee that a transaction will complete instantaneously, only that the process is begun instantly.
We do not charge deposit or withdrawal fees when you make a deposit with any of the EPS mentioned above. The only exception is when you withdraw funds with Skrill; there is no commission for withdrawing more than USD 20, but if you withdraw less a commission of USD 1 will be charged.
Fees may be charged by certain EPS; it is highly recommended that you visit the payment platform’s homepage for any information about their transaction fees.
What if my EPS of choice is blocked for withdrawal?
If your registered account with a payment system is blocked for any reason, you may not be able to use it to make withdrawals (as per Exness rules). Your Personal Area will display a reason why it is blocked when it happens. You will need to contact the Support team to assist you with the withdrawal as withdrawals must be made with the same method used to deposit.
When contacting Support, please provide the following to ensure promptness:
- Account information
- Proof of account with the EPS being blocked (could be an email).
- Security verification, such as your Support PIN.
With this information, Support can assist with your withdrawal when your EPS method is unavailable.