Though Exness ensures it is possible for you to make deposits and withdrawals 24 hours a day, 7 days a week, there may be instances when a deposit made doesn’t reflect immediately; this can be for any number of reasons including but not limited to inherent limitations of the chosen payment method.
Note: As per Exness policy, If a deposit or withdrawal is not carried out instantly, it will be completed within 24 hours. It is therefore recommended to plan ahead with this timeframe in mind when mitigating risk of stop out.
Whatever the reason, we understand that waiting can be frustrating so we have created a checklist to follow to put your mind at ease.
A. Check Transaction History
- Log in to your Personal Area.
- Go to Transaction History.
- Select Deposits from the dropdown menu.
- Locate the transaction; the time of deposit, payment method, trading account, status and amount deposited are all shown here.
- Clicking on the transaction will bring up its details; this is helpful in letting you know how your deposit is being processed.
B. Check our website for estimated processing times, or search the Exness Help Center for the exact payment method.
- If your deposit has exceeded the processing time, contact our friendly Support Team with the following information:
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- Confirmation of your deposit (for example, a screenshot of the obtained invoice)
- Your invoice number
- Date of deposit
- Your phone password or secret word.