Though Exness strives to make deposits and withdrawals available 24 hours a day, 7 days a week, there may be times when a deposit does not reflect immediately; this can be due to a variety of factors, including but not limited to inherent limitations of the chosen payment method.

Note: As per Exness policy, if a deposit or withdrawal is not processed immediately, it will be processed within 24 hours; it is advised to consider this timeframe to mitigate the risk of stop out.

Whatever the reason, we understand that waiting can be frustrating so we have created a checklist to follow to put your mind at ease.

A. Check Transaction History

1. Log in to your Personal Area.
2. Go to Transaction History.
3. Select Deposits from the dropdown menu.
4. Locate the transaction; the time of deposit, payment method, trading account, status and amount deposited are all shown here.
5. Clicking on the transaction will bring up its details; this is helpful in letting you know how your deposit is being processed.

B. Check our website for estimated processing times, or search the Exness Help Center for the exact payment method.

1. If your deposit has exceeded the processing time, contact our friendly Support Team with the following information:

• • Confirmation of your deposit (for example, a screenshot of the obtained invoice)
  • Your invoice number
  • Date of deposit
  • Your Support PIN (Contact Support to request this if you have not already)