From rejected deposits to failed withdrawals, not knowing the cause can be frustrating. In this article, we will outline the most common reasons a payment fails, as well as some of the specific actions you can take to solve these.
The most important step is first to check the Transaction history (in your Personal Area). Each transaction that fails will publish an error code or message.
Here are the most common errors you may encounter:
A timeout has occurred due to inaction, abandoning the transaction, or connection failure. If a time frame is specified, make sure you complete the transaction within the time frame. If the issue persists, you can try another payment method.
This can occur if you make too many requests in a short amount of time or if the provider’s system is overloaded. You may repeat the operation at a later time. If the issue persists, you can try another payment method.
This can occur if you have closed the transfer form without completing it, left it open without taking action, or are experiencing connection issues. Ensure your connection is stable and repeat the operation, completing all the necessary steps. If the issue persists, you can try another payment method.
This can occur if there’s a temporary issue on the bank's side due to short-term maintenance. You can try again later, and if the issue isn’t resolved within 24 hours, you can contact your bank. In the meantime, you can also use another payment method.
This can occur if there’s a temporary issue on the payment provider’s side due to a short-term technical issue. You can try again later or use another payment method.
There has been an issue with processing your card. Ensure you’ve entered the correct payment details and the card has not expired, and try again. You can also use another payment method.
This occurs when your account balance is not sufficient to complete the transaction. You can top up your balance or modify the transaction amount.
Your transaction was not processed by the card-issuing bank. You can try again, but limit your retries to 3 to 5 times in a row to prevent your card from being blocked.
If the issue persists, you can contact your bank to learn if there are limits or restrictions applied to your card. Alternatively, you can use another card or payment method.
This occurs when the 3D Secure (OTP) authentication fails. You can try one of the following solutions:
- Make sure you’ve entered the correct code.
- If the code has expired, request a new one and try again.
- Ensure the Access Control page is not blocked by browser add-ons or plugins.
- Use another card or payment method, as 3D Secure might not be supported by your payment provider.
This can occur if you have made more than three failed attempts with the same card or used more than three different cards within 24 hours.
Please wait 24 hours to try again with the same payment method. In the meantime, you can use another payment method.
This occurs when the BUID you entered is incorrect or has not yet been verified. Make sure you enter the current BUID and try again.
If you have not yet verified your BUID with Exness, please contact our support team with a screenshot or video recording of your Binance account.
We have observed several deposits with the used payment method, followed by withdrawals with other payment methods, without corresponding trading activity. For this reason, you can no longer use the used payment method, for deposits. For future deposits, please use other available payment methods.
This can occur if you have requested a withdrawal via online banking. Please provide your bank statement or proof of transaction for the specific invoice (indicated deposits) using the Get support button. Ensure the bank statement or the proof of transaction has your name on it.
Please use other available payment methods in your Personal Area (PA) for future deposits. You will still be able to withdraw without limitations and can continue to use other payment methods for deposits.