Waiting for withdrawals can be especially frustrating if you’re unsure of a reason for the delay. With this in mind, we have prepared a list of scenarios to consider in the hopes they may be of some help while you wait.
Processing Time
Each payment system comes with its own expected processing time. Check how long it takes for funds to reflect by the payment system chosen. For example, credit card refunds can take 7-10 business days.
These timings may be found in this section; simply find your payment system and open the link to view its details.
Transaction policy
When making a withdrawal, keep in mind that it must be from the same payment system that you used to deposit, and to that specific trading account; withdrawals are allowed from the trading account to which the deposit was made unless otherwise stated.
The withdrawal can be rejected, and even delayed if this is not followed.
Check the status of your transaction from your Personal Area Transaction History tab. You will be able to view the transactions by status and type (Deposit, Withdrawal or Transfer).
Transaction Details
It’s possible that some details were not entered correctly while making the withdrawal; if there is a way to confirm this, do consider that it is possible that the withdrawal may be rejected or delayed if details aren’t exact.
Follow the link for anything else you’d like to know about withdrawals. If your withdrawal is taking longer than the expected processing time, we suggest you take a screenshot of your payment system account and have your bank statement (from the date of withdrawal up to the current day) handy while contacting our Support team for further assistance.