Facing difficulty while logging in to your Personal Area (PA) can be frustrating. Don’t worry, we have put together a checklist to help you.
The username to log in to the PA is your full registered email address. Do not enter any trading account number or your name as the username.
You need to use the PA password set at the time of registration to successfully log in.
While entering the password:
- Check for any additional spaces that may have been added unintentionally. This usually happens when using copy-paste to enter information. Try to enter it manually if facing issues.
- Check if Caps Lock is turned on. Passwords are case sensitive.
If you have forgotten your password, you can reset it by clicking this link to reset Personal Area password.
If you have applied for your account to be terminated with Exness in the past, you cannot use that PA anymore. Moreover, you cannot use that email address to register again. Create a new PA with a different email address to register with us again.
We hope you find this helpful. In case of any further issues, do not hesitate to contact our friendly Support Team.