Facing difficulties with document upload? Don’t worry, we have got you covered.
Here are a few tips on why this may be happening:
- Your file size is greater than 15 MB: Please note that the permissible size of each document uploaded for verification is 15 MB.
- You have already made a submission: If you have already submitted a document for verification, you cannot make a new upload until the submission has been reviewed. Please wait for the email regarding the status of your document before uploading a new one. You can also check this from the verification status bar at the top of the main screen in your Personal Area.
- POI and POR documents can be submitted for review together. If you wish you may skip the POR upload and do it later.
You may also watch this video on verification of your profile on the website.