Facing difficulties with document upload? Don’t worry, we have got you covered.
Here are a few tips on why this may be happening:
- Your file size is greater than 15 MB: Please note that the permissible size of each document uploaded for verification is 15 MB.
- You have already made a submission: If you have already submitted a document for verification, you cannot make a new upload until the submission has been reviewed. Please wait for the email regarding the status of your document before uploading a new one.
- POR can only be submitted after POI is approved: Note that documents for POR (Proof of Residence) verification can only be submitted after POI (Proof of Identity) documents have been verified.
You may also watch this video on verification of your profile on the website.