It is likely this error is caused by one of 2 scenarios:
Trading has been disabled for that particular account
In this case there are a couple of things you can do to fix the problem:
- Make sure you have made a minimum deposit into the real account before you try to open a trade. If you haven’t made a deposit, your trading terminal will display the Trade is disabled error message.
- Make sure you have completed your profile verification. This is an important step, as unverified accounts will be disabled and the trading terminal will display an error message in the Order window.
Trading has been disabled for a particular instrument
Certain instruments are sometimes temporarily or permanently disabled. If you you try to trade them during this time, you will see an error message in the Order window:
- MT4 displays the error: “Trade: No”
- MT5 displays the error: “Trade: Disabled”
To confirm the specific instrument has been disabled, follow this link to check instrument availability. You can also try to trade with a different instrument to confirm that this is the reason for the error.
If you are still seeing an error that prevents you from trading, and neither reason above explains it, please contact our helpful Support Team for further assistance.