If you have ever contacted Support about internet connectivity issues, then you might have been asked to provide your network logs for our specialists to check. Network logs (.HAR files) and console logs can help us troubleshoot possible issues.
This article will tell you more about .HAR files, and the steps needed with your browser to download them.
- About .HAR files
- Google Chrome
- Safari
- Mozilla Firefox
- Microsoft Edge
About .HAR files
HAR (HTTP Archive Format) is a file format that logs the data sent between the browser (client) and server. When the communication between the client (sender) and the server (receiver) occurs, the .HAR files store the HTTP response and request headers.
Why do I need .HAR files?
HAR files save the information of all web requests made with the browser tab so can help identify issues with website performance. Support can use HAR files to eliminate and identify problems that may impact authentication and page rendering problems.
Find out how to download network logs for your browser by selecting one of the tabs above.
Google Chrome
- Open the Exness website or Personal Area (if accessible).
- Press either F12 for Windows or fn + F12 for iOS, or open the browser menu (3-dot menu) and select More tools then Developer tools.
- Select the Network tab.
- Repeat the actions that caused the issue with this tab open so it will log data in the network tab.
- Right-click anywhere in the Name area of the network tab and select Save all as HAR with content.
- Save the file to your device in an easy to find place.
- Provide the .HAR file to Support as prompted (either by email or in live chat).
Important: if your browser opens a new tab without opening the developer tools, you must open the developer tools (F12) in the new tab.
Safari
- Open the Exness website or Personal Area (if accessible).
- Expand the Safari main menu and select Settings.
- Open the Advanced tab and tick the box that says Show features for web developers. You don’t need to repeat this step in future once this box is ticked.
- Expand the Develop menu that now appears in the top bar.
- Select Show JavaScript Console then open the Network tab.
- Repeat the actions that caused the issue with this tab open so it will log data in the network tab.
- Click the Export icon at the top of the tab and select Export HAR.
- Save the file to your device in an easy to find place.
- Provide the .HAR file to Support as prompted (either by email or in live chat).
Mozilla Firefox
- Open the Exness website or Personal Area (if accessible).
- Press Ctrl + Shift + E or open the browser menu, select More Tools and Web Developer Tools.
- Select the Network tab.
- Repeat the actions that caused the issue with this tab open so it will log data in the network tab.
- Right-click anywhere in the File column and click Save all as HAR.
- Save the file to your device in an easy to find place.
- Provide the .HAR file to Support as prompted (either by email or in live chat).
Microsoft Edge
- Open the Exness website or Personal Area (if accessible).
- Either press Ctrl + Shift + I or F12; alternatively open the browser menu, select More Tools and Developer Tools.
- Select the Network tab (wifi icon).
- Repeat the actions that caused the issue with this tab open so it will log data in the network tab.
- Click the export HAR option (down arrow on line icon); this is found at the top of the tab.
- Save the file to your device in an easy to find place.
- Provide the .HAR file to Support as prompted (either by email or in live chat).