HAR files may be required by Exness support when there are authentication issues. HAR (HTTP ARchive) is a format used to identify performance issues and page rendering problems.

We have put together a guide of how-to’s for all commonly used browsers to help you find HAR files with ease. Click on the browser you are using and follow the steps.

• Google Chrome
• Safari
• Mozilla Firefox
• Microsoft Edge

Google Chrome:

1. Open Google Chrome and go to the Exness website or Personal Area.
2. Click on the Customize and Control button at the top right side of the Google Chrome (shown as 3 dots).
3. Click More Tools and select Developer Tools. Alternatively, you can press F12 on your keyboard.
4. Select the Network tab.
5. Replicate the actions where you previously faced a problem in order to record the error.
6. Right-click in the area where the network records are shown and select Save all as HAR with content.
7. Send the HAR file via email to our Support Team.

Important: If your browser opens a page in a new tab without opening the developer tools, you should still open the developer tools in the new tab.

Safari:

1. Open Safari and go to the Exness website or Personal Area.
2. If you have previously added the Develop option to your toolbar, skip to Step 4.
3. To add Develop menu to your toolbar follow below steps:

              a. Choose Safari (from Toolbar) > Preferences.

              b. Select Advanced.

              c. Enable ‘Show Develop menu in menu bar’.

4. Click on Develop > Show JavaScript Console.
5. Select Network tab.
6. Replicate the actions where you previously faced a problem in order to record the error.
7. Select the document from the list shown in the Network tab.
8. Click the Export icon and save the file.
9. Send the HAR file via email to our Support Team.

Mozilla Firefox:

1. Open Mozilla Firefox and go to the Exness website or Personal Area.
2. From the Menu options go to Tools > Web Developer > Toggle Tools.
3. Select the Network tab.
4. Replicate the actions where you previously faced a problem in order to record the error.
5. Right-click in the area where the network records are shown and select Save all as HAR with content.
6. Send the HAR file via email to our Support Team.

Microsoft Edge:

1. Open Microsoft Edge and go to the Exness website or Personal Area.
2. From the Menu options go to Tools > Developer > Developer Tools.
3. Select the Network tab.
4. Replicate the actions where you previously faced a problem in order to record the error.
5. Right-click in the area where the network records are shown and select Save all as HAR with content.
6. Send the HAR file via email to our Support Team.

Hope you find this article helpful. You can read more such guides in this section.