You should receive feedback on your submitted Proof of Identity (POI) or Proof of Residence (POR) documents within minutes, however it can take up to 24 hours per submission if the documents require advanced verification (a manual check). Please note you are unable to submit a POR while a POI is under review.
Articles in this section
- Why was my documentation rejected?
- How can I upload the document again after it was rejected?
- What type of account should I choose?
- What information do I need when I register?
- What happens if an account is not used for a long time?
- How can I change the name given at registration?
- How can I create a demo account?
- What are the regional restrictions for Standard Cent accounts?
- Can I change my account currency?
- Are there any countries Exness does not accept clients from?