To check why your deposit or withdrawal has been rejected:
- Log in to your Personal Area.
- Go to Transaction History.
- Find the transaction that has been rejected and hover your mouse over the ‘Rejected’ status.
- You will be able to see the rejection reason in a small pop-up.
A few reasons why your transactions may be getting rejected are:
- Making transactions to/from an account that isn’t on the account holder’s name.
- Withdrawing in a proportion greater than deposited, for a particular payment system.
- Insufficient funds to complete the transaction.
To avoid such occurrences, we recommend you read all about how payment operations work in our article here.