Having your deposit or withdrawal rejected can be displeasing. Deposits and withdrawals may be rejected based on a few reasons, here are some of them:
| Reason | Next steps | |
| The transaction timed out. | Please try again later or use another payment method. | |
| The operation is temporarily unavailable. | Please try again later or use another payment method. | |
| The transaction was canceled due to an incomplete transfer form or connection failure. | Please try again later or use another payment method. | |
|
A temporary bank processing error. |
Please try again later or use another payment method. | |
|
A temporary processing error. |
Please try again later or use another payment method. | |
|
A card transaction error. |
Please try again later or use another payment method. | |
Do check out your Transaction History to view the status of your transactions. You can filter your accounts using the All accounts tab. If you are unable to see this filter, your accounts have no transactions.
- Why was my deposit rejected?
- Why was my withdrawal rejected?
- How do I find out why my transaction was rejected?
Why was my deposit rejected?
| Reason | Next steps | |
| Your account may not be fully verified. | Ensure your Exness account is fully verified. | |
| The amount you intended to deposit is not within the minimum and maximum deposit limits. |
Try again with the required minimum and maximum deposit limits. Find out the minimum and maximum deposit limits for your chosen payment method here. |
|
| The transaction was canceled due to an incomplete transfer form or connection failure. |
Try another payment method. Do note that payment methods are dependent on the country of residence registered to your Personal Area. |
|
Read more on what to do if you can’t deposit funds.
Why was my withdrawal rejected?
| Reason | Next steps | |
| Transaction made from/to an account is not in the account holder’s name. | Ensure that the account made from/to is in your name. | |
| The withdrawal amount is higher than the deposited amount. |
Before any profit can be withdrawn from a trading account, the full amount deposited into that trading account with a bank card must be completely withdrawn. Take note of the payment rules for withdrawals. |
|
| There are insufficient funds to withdraw. | The maximum amount you can withdraw at any given time is equal to your trading account’s free margin shown in your Personal Area. | |
| The OTP sent to your security type was not entered. |
Withdrawals through crypto and local PSPs will be automatically canceled after 30 minutes if the OTP is not entered. |
|
If you have trouble making a withdrawal, read more on what to do if a withdrawal doesn’t work.
Be sure to understand all the payment and withdrawal criteria when making a withdrawal. Read more on everything to know about payments.
How do I find out why my transaction was rejected?
- Log in to your Personal Area.
- Go to Transaction History.
- Find the transaction that has been rejected and hover your mouse over the ‘Rejected’ status.
- You will be able to see the rejection reason in a small pop-up. For further clarification, please contact Support.
Comments
0 comments
Please sign in to leave a comment.