Not receiving the verification code? Let us help you with that.
If it is during registration:
- Try to check your spam/trash folder.
- Try resending the code.
- Clear browser cache/cookies and try the whole process again.
If it is while making PA (Personal Area) transactions:
- Ensure your ST (Security Type) is Email. If it is set as SMS, the code will be sent to the registered phone number. To check, log in to your PA. Go to the Settings tab and click Security type.
- Once you have ensured your ST is set as Email, ensure you are checking the registered email inbox.
- Check spam/trash folders.
- Try to resend code.
- Clear browser cookies/cache and try again.
If the issue still persists, please do not hesitate to contact our Exness Support Team.