I haven’t received a verification code by email

Not receiving a verification code can be a frustrating barrier, so let’s look at a few considerations that may help solve this issue.

If you are not receiving a verification code by email during registration:

Check your spam/trash folder.
Try resending the code.
Clear your browser’s cache/cookies, then try to register an account again.
If you have a VPN service running, turn it off as it may cause latency issues or delay of the verification code.
Finally if all else fails, try a different browser; for example, if you’re using Chrome, try Firefox or Edge.

If you are not receiving a verification code by email for trading account transactions:

Confirm that your ST (Security Type) is Email by logging in to your PA and opening the Settings tab; your active security type is listed here. If it is set to Phone, this is why it has not been delivered to your registered email address.
If the security type is set to Email in Settings, ensure that is the same address as the one you’re checking for your verification code.
Once confirmed that it is the registered email address of your security type, kindly check your spam/bin area for the verification code.
If this still does not work, try the resend code option and check again.
Clear browser cookies/cache if you still don’t receive the verification code.
If you have a VPN service running, turning it off may help if the issue is latency related.
As a final troubleshooting solution, try using a different browser for the transaction just to see if this corrects the issue; if you’re using Chrome, try Firefox or Edge for example.

If the issue still persists, please do not hesitate to contact our Exness Support Team.

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