If you register a Personal Area with Exness and do not log in for a long time, your real trading accounts may become archived.
Personal Area
If you have not logged into your Personal Area for a long time and have forgotten your login password, you can click this link to reset your password. Follow the link for an article about how to recover any Exness passwords you may have forgotten.
No change will be made to your Personal Area if you have forgotten your password.
Individual accounts
Real accounts get archived after a certain period of prolonged inactivity, while demo accounts are deleted altogether.
MT4:
| Real | Demo |
|---|---|
|
Archived after:
|
Deleted after:
|
MT5:
| Real | Demo |
|---|---|
|
Archived after:
|
Deleted after:
|
For real accounts, inactivity means not trading while inactivity for demo accounts means not logging into your demo trading account.
You can restore archived real accounts, or create new trading accounts but a deleted demo account cannot be recovered. Follow the link for a detailed article about archived trading accounts.