You can repeat the process with a different document by following these steps:
- Log in to the Personal Area.
- Look for the verification status at the top of the screen.
- Click Resend to continue.
- A pop-up will appear:
Click Upload New to continue.
- First, you must remove the old document uploaded, so click on the trash icon to remove it.
- Now you can change settings for country, ID type, and upload a new document. Click Next once ready.
- Congratulations, your new document is now under review.
If you’re using the Exness Trader app, then:
- Log in to the app.
- Tap the profile icon on the top-left of the screen.
- Tap Complete Verification.
- Follow the on-screen prompts to try again.
- Once complete, your new document will be under review