Since the Coronavirus outbreak and ensuing global pandemic, we have seen a rapid increase in fraud. It has especially come to our attention that professional fraudsters have been posing as Exness representatives and contacting our clients to gain access to personal data and funds.
Our utmost priority at Exness is providing our clients with the best possible customer service – that includes keeping clients safe from scammers.
How do I know if I am being scammed?
You will from time to time receive communication from Exness representatives. However, please be aware that no one from Exness will ever reach out to you via text, email or social media to ask you for your account security or personal identity information, such as your account or trading passwords.
It is good practice to never share your passwords with anyone and we urge you to always be cautious when receiving requests for a password or links to change it. These fraudsters are professionals and can appear extremely convincing, even using Exness branding (logos and slogans) to appear legitimate.
What can I do to avoid being a victim of a scam?
Most important of all, it is imperative you do not respond to any requests for personal or account security information.
Texts, emails or social media messages can look like they are coming from Exness. If you receive an unexpected message from us, you can use these tips to decide whether or not it is legitimate or contact us directly.
In a text message, email or social media we will never:
- Claim that we have detected suspicious activity on your account.
- Send you a link to a website and ask you to provide sensitive information (like your account or trading password).
If someone contacts you claiming to be from Exness:
- Using the information above, determine the legitimacy of the message. If the message is a scam, block the number or email address and delete the message.
- If you receive an unexpected call from someone claiming to work for Exness and asking you to provide personal and sensitive information or asking you to click on a link in a text, hang up the phone and block the number.
- If you are still unsure about the legitimacy of a message, speak with our Support team.
In case you think you may have already shared sensitive information, like your account or trading password, please change this password immediately.
Exness will continue to monitor the situation and do our utmost to ensure your safety against fraudsters.