Deposit

Note: Before making your first deposit with a bank card, ensure that your profile is fully verified to be able to transact with a bank card.

1. Select Bank Card in the Deposit area of your Personal Area.
2. For new bank cards: 
   1. Enter your bank card details including card number, cardholder’s name, expiry date, and CVV code. Then choose the trading account and amount to deposit, and click Continue.
3. For existing bank cards:
   1. Select an existing bank card from the dropdown menu and enter the respective CVV code. Then choose the trading account and amount to deposit, and click Continue.
4. A summary of the transaction will be displayed. Click Confirm.
5. A message will confirm the deposit transaction is complete. In some cases, an additional step to enter an OTP sent by your bank may be required before the deposit transaction is completed. 

Note: Any bank card used to make a deposit is automatically saved as an option for further deposits and withdrawals.

Cardholder name checks

When adding a bank card for your transactions, there are a few rules to adhere to when entering the cardholder’s name. This is to make sure the transactions are processed smoothly.

• The cardholder’s name should be written in English letters only.
• Words that are not allowed are BANK, VISA, MASTER, MAESTRO, CARD, MOMENT, TEST, PAYMENT, GOLD, NAME, MC, INSTANT, EXSPRESS, HOLDER, DEPOSIT, DEBIT, CREDIT, and UNIVERSAL.
• The cardholder’s name should consist of at least two symbols, two words, and there must be space between words. For example: Correct: "MM Holder". Incorrect: "M Holder".
• A third word is allowed and can contain one symbol.
• There must be at least one space between words.
• One special symbol is allowed:
• ‘ (single quote)
• ` (backtick)
• ~ (tilde)
• . (period)
• - (hyphen)
• Max characters, including symbols and spaces, are 27 characters.
• A symbol dash “-” is recognized as a delimiter between words.

In the case one of the rules is not met, an error message will be displayed below the cardholder name field which says 'Invalid Cardholder name’.

Refund

Before withdrawing profit, you are required to make a refund request where any deposits made with a bank card must be withdrawn to the same bank card. Refund requests and profit withdrawals must be proportional to every bank card used to deposit as per Exness's general rules for payments.

Only once the refund request has been processed and completed will you be able to withdraw the profit to your bank card. Refunds can also be done in parts until the refund requirement is met, this is known as a partial refund request.

1. Select Bank Card from the Withdrawal section of your PA.
2. Click Show my refunds on the next page.
3. All refunds will now be displayed for you to choose from. Click Refund under your selected transaction.
4. You will be redirected to the withdrawal form to complete your refund.

Note: A tip will be displayed describing what amount can be refunded and the other available options.

5. Fill in the details and click Continue.
6. A transaction summary will be presented; click Confirm to continue.
7. Enter the verification code sent to you either by email or SMS (depending on your Personal Area security type) then click Confirm.
8. A message will confirm the refund request is complete.

Note: Refunds are processed within 7 to 10 business days.

Withdrawal

After your refund request has been processed and completed, you are able to withdraw the profit to your bank card, unless you wait 90 business days from the date of deposit. 

1. Select Bank Card in the Withdrawal area of your Personal Area.
2. Complete the form, including:
   1. Select the bank card from the dropdown.
   2. Choose the trading account to withdraw from.
   3. Enter the amount to withdraw in your account currency.
   4. Click Continue.

3. A transaction summary will be presented; click Confirm to continue.
4. Enter the verification code sent to you either by email or SMS (depending on your Personal Area security type), then click Confirm.
5. A message will confirm the refund request is complete.

Note:

• Profit withdrawals with South Korean bank cards are not supported. Please take note to withdraw profit from a different payment method.
• Profit withdrawals are not available in Pakistan, India, and Botswana. Clients from these countries can refund with their bank cards, but profit withdrawals must be made with any available payment method in the PA.

Support

If your transactions do not reflect in your trading account within the processing time, please contact Support with the details of your deposit or withdrawal handy; providing proof of payment or bank statements with your name, the amount, and any additional particulars will increase our ability to assist you.

FAQs

Do I need to fully verify my Exness account to use bank cards? 

Yes, it is recommended to fully verify your Exness account to be able to use

Can I deposit and withdraw with multiple bank cards?

Yes, you can use multiple bank cards to transact with the trading accounts in your Personal Area. Be aware of the Exness general rules for payments that apply to multiple bank cards.

• Any deposits made with a bank card must be withdrawn to the same bank card as a refund request before profits can be withdrawn.
• Refund requests and profit withdrawals must be proportional to every bank card used to deposit.

It is advisable to track how much has been deposited by each bank card to make withdrawals more convenient. You will also be notified and guided by required transactions within your Personal Area. In exceptional cases the proportional rule may be waived, pending account verification and under strict advice of our payment specialists; contact Support if you are experiencing difficulty withdrawing funds with your bank cards.

What if my bank card is expired?

If your bank card has expired but you have been issued a new bank card for the same bank account, the refund process is straightforward; you only need to follow the steps to request a refund as normal.

If your expired card is no longer linked to a bank account as it has been completely closed, you must contact Support with proof of the closed bank account. Support can then guide you through a refund request, making use of other available payment methods or Electronic Payment Systems (EPS).

What should I do if my bank card is lost or stolen?

In the event of a lost or stolen bank card, please contact the Support with proof and they can assist you with your transaction once account verification has been completed.