This article will guide you through deposits and withdrawals between a bank card and your trading accounts. A more detailed look at this payment method can be found by following the link to our article about transacting with your bank card.

If the bank card method does not appear in your Personal Area, then it is not available in your country. We recommend trying one of the other displayed payment methods in this case.

Please note that the following bank cards are accepted:

• VISA and VISA Electron
• Mastercard
• Maestro Master
• JCB (Japan Credit Bureau)*

*The JCB card is the only bank card accepted in Japan; other bank cards cannot be used. Take note of the special conditions for profit withdrawals in this link.

Here’s what you need to know about using a bank card:

• You must have a fully verified Exness account before you can use a bank card for transactions.
• Only 3D secure supported bank cards are accepted.
• Bank cards cannot be used as a payment method for PAs registered to the Thailand region.
• It is recommended to fully understand how withdrawals work before deciding to use bank cards as a payment method.

*Minimum withdrawal for refunds is USD 0 for web and mobile platforms, and USD 10 for the Social Trading app.

**Minimum withdrawal for profit withdrawals is USD 3 for web and mobile platforms, and USD 6 for the Social Trading app. Social Trading is unavailable for clients registered with our Kenyan entity.

***The term “instant” indicates that a transaction will be carried out within a few seconds without manual processing by our financial department specialists. However, this does not guarantee that a transaction will complete instantaneously, but that the process is begun instantly. This does not guarantee that the deposit/withdrawal will be completed instantaneously, but that the process is begun instantly.

Note: The limits specified above are per transaction unless mentioned otherwise. Please refer to your Personal Area for the most up to date information.

Deposit with a bank card

1. Select Bank Card in the Deposit area of your Personal Area.
2. Enter your bank card details including card number, cardholder’s name, expiry date, and CVV code. Then choose the trading account and amount to deposit, and click Continue.
3. A summary of the transaction will be displayed. Click Confirm.
4. A message will confirm the deposit transaction is complete. In some cases, an additional step to enter a OTP sent by your bank may be required before the deposit transaction is completed. Once a bank card has been used to deposit, it is automatically added to your PA and can be selected in step 2 for further deposits.

Withdrawal with a bank card

As per Exness withdrawal rules, deposited funds and profit must be withdrawn separately; in refund request and profit withdrawal processes respectively. This rule is covered in more-depth in our article about withdrawals with a bank card. Partial refunds are available and you can follow the link on partial refund requests for more information.

Refund requests made within 24 hours of the deposit may take between 3-5 working days to process; when this happens your Transaction History will display that transaction as “Processing”.

How to request a refund

1. Go to the Withdrawal area of your PA and select Bank card.
2. Select Show my refunds.
3. Choose the bank card to complete the refund.
4. On the next page, fill in the form, including:

1. 1. Selecting the bank card as the payment method.
   2. Choose the trading account to refund from.
   3. Enter the amount to be refunded. (Note the refund requirements shown in your PA during this step)

Then click Continue.

5. A transaction summary will be presented; click Confirm to continue.
6. Enter the verification code sent to you either by email or SMS (depending on your Personal Area security type), then click Confirm.
7. A message will confirm the refund request is complete.

How to withdraw profit

The minimum amount you can withdraw to your bank card is USD 3 for web and mobile PAs and USD 6 for the Social Trading app, while the maximum profit withdrawal is USD 10 000 per transaction.

1. Select Bank Card in the Withdrawal area of your Personal Area.
2. Complete the form, including:

1. 1. Select the bank card from the dropdown.
   2. Choose the trading account to withdraw from.
   3. Enter the amount to withdraw in your account currency.

Click Continue.

3. A transaction summary will be presented; click Confirm to continue.
4. Enter the verification code sent to you either by email or SMS (depending on your Personal Area security type), then click Confirm.
5. A message will confirm the refund request is complete.

Follow the links below for more on:

• Expired bank cards
• Lost or stolen bank cards
• Withdrawing with a Japanese or South Korean bank card

Bank card support

If your transactions do not reflect in your trading account within the processing time, please contact Support with the details of your deposit or withdrawal handy; providing proof of payment or bank statements with your name, the amount and any additional particulars will increase our ability to assist you.

If you would like to know more about payments in general, read our article for everything you need to know.