There are a few troubleshooting steps you can take to correct a “no connection” error:

Check your DNS settings: if there is a particular DNS set, instead of your operating system’s default, there is a possibility of it returning this error.

Check your IP settings: whether temporarily or otherwise, an IP unable to connect to the internet will return a “no connection” error; run a speedtest online to see if the issue lies with the VPS or your IP generally.

To solve both DNS and IP settings:

     For Windows 10

1. Open the Start Menu, then type Network Connections.
2. Choose your main network, then right-click and select Properties.
3. Click on the option Internet Protocol Version 4 (IPv4), and then select Properties.
4. Ensure that “Obtain an IP address automatically” and “Obtain DNS server address automatically” are selected.

These steps may vary depending on your operating system.

Verify your trading password: if a trading account password is incorrect, it will return a “no connection” error when using the trading terminal. Double-check that this is being input correctly.

If the error persists don’t hesitate to contact Support for further assistance, as a specialist can be assigned to help.