This error happens when a deposit is made into a trading account, but it does not complete the action.
A quick possible fix is to clear your browser’s cache and cookies before trying to deposit again.
If the problem persists after clearing your cache, then it is likely related to how currency is converted during the deposit. Minimum and maximum deposit methods have two different limits depending on whether it is made in a local currency or in USD. If the minimum amount in USD converts below the minimum amount in the local currency, the deposit will fail.
The “something went wrong” error occurs due to a conversion of currency that see the USD limit breaking the maximum or minimum deposit limit in the local currency.
Let’s say currently USD 10 is equal to INR 745.14. If the minimum deposit limit is INR 740 for your chosen payment system, then this transaction will complete with no error. However, let’s consider that the exchange rate changes to USD 10 = INR 730.12; this will mean the minimum deposit limit of INR 740 is not met even if the USD limit is, and this will return the “something went wrong” error.
What can I do to fix the “something went wrong” error?
To troubleshoot this problem, try to adjust the amount you are depositing into a trading account to consider current exchange rates.
Try to deposit slightly larger or smaller amounts to account for local currency limits.
If the problem persists even after adjusting your deposit amount, please don’t hesitate to contact Support for further assistance.