This specific error occurs when a deposit is being made into your trading account. For payments in local currency, we commonly have two different limits for deposits per transaction (for both maximum and minimum amounts) depending on the payment system chosen. The first limit is set in a local currency and the other is set in USD, with the local currency limit providing the baseline for the overall limit.

When a “something went wrong” error presents, it is most likely due to a change in the currency exchange rates that see the USD limit breaking the maximum or minimum deposit limit in local currencies; this results in a failed deposit action.

Example:

Let’s say currently USD 10 is equal to INR 745.14. If the minimum deposit limit is INR 740 for your chosen payment system, then this transaction will complete with no error. However, let’s consider that the exchange rate changes to USD 10 = INR 730.12; this will mean the minimum deposit limit of INR 740 is not met even if the USD limit is, and this will return the “something went wrong” error.

What can I do to fix the “something went wrong” error?

To troubleshoot this problem, try to adjust the amount you are depositing into a trading account to consider current exchange rates.

Try to deposit slightly larger or smaller amounts to account for local currency limits.

If the problem persists even after adjusting your deposit amount, please don’t hesitate to contact Support for further assistance.