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  1. Exness Help Center
  2. Payment Systems
  3. FAQ

FAQ

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  • Do demo account trade using real money?
  • Are any fees charged by Exness for deposits or withdrawals?
  • Can prepaid cards be used for deposits?
  • Can I make deposit and withdrawals outside of business hours?
  • Can I make withdrawals from trading accounts with open orders?
  • Can I deposit with a payment method registered to a third-party user?
  • Can I make a deposit into a trading account with a negative balance?
  • Can I make a withdrawal using a different payment method than was used to deposit?
  • How do I transact with my trading account?
  • What is payment account verification?
  • How do I make a withdrawal if I deposited with many different payment methods?
  • How do demo trading accounts work?
  • Is my money secure in an Exness trading account?
  • How is Social Trading funds connected to my trading accounts?
  • How long does it take to process a deposit or withdrawal?
  • Which currencies can I make a deposit in?
  • What are the limitations on how much can be deposited?
  • What if my deposit method is not available for withdrawals?
  • What if I withdraw to an incorrect payment service account number?
  • What is a CVV and where do I find it?
  • What is 3D Secure?
  • What is the minimum account balance needed to trade indices?
  • What is the fastest way to deposit or withdraw?
  • What is the minimum amount needed to trade?
  • What if my preferred payment method is not available in my Personal Area?
  • Where can I see the status of my transactions?
  • Why am I getting a "Requested amount is too big" error during internal transfers?
  • Why am I getting an "insufficient funds" error during withdrawals?
  • Why are different payment methods offered in my web Personal Area and Exness Trade Personal Area?
  • Why do some payment methods need to be verified?
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We want you to recognize fraudulent activity

Exness will only ask for your personal details through an official Exness channel. If you receive any communication requesting this information that is not from an official Exness channel, please contact our support team. Learn more.

The Exness Group operates numerous entities including:

E​xness (SC) LTD ​is a Securities Dealer registered in Seychelles with registration number 8423606-1 and authorised by the Financial Services Authority (FSA) with licence number SD025. The registered office of E​xness (SC) LTD is at 9A, CT House, 2nd Floor, Providence, Mahe, Seychelles.

Exness B.V. is a Securities Intermediary registered in Curaçao with registration number 148698(0) and authorised by the Central Bank of Curaçao and Sint Maarten (CBCS) with licence number 0003LSI. The registered office of Exness B.V. is at Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao.

Exness (VG) Ltd is authorised by the Financial Services Commission (FSC) in BVI with registration number 2032226 and investment business licence number SIBA/L/20/1133. The registered office of Exness (VG) Ltd is at Trinity Chambers, P.O. Box 4301, Road Town, Tortola, BVI.

Exness ZA (PTY) Ltd is authorised by the Financial Sector Conduct Authority (FSCA) in South Africa as a Financial Service Provider (FSP) with registration number 2020/234138/07 and FSP number 51024.

The entities above are duly authorised to operate under the Exness brand and trademarks.

The information on this website may only be copied with the express written permission of Exness. General Risk Warning: CFDs are leveraged products. Trading in CFDs carries a high level of risk thus may not be appropriate for all investors. The investment value can both increase and decrease and the investors may lose all their invested capital. Under no circumstances shall the Company have any liability to any person or entity for any loss or damage in whole or part caused by, resulting from, or relating to any transactions related to CFDs. Learn more.

© 2008—2023. Exness

The Exness Group operates numerous entities including:

E​xness (SC) LTD ​is a Securities Dealer registered in Seychelles with registration number 8423606-1 and authorized by the Financial Services Authority (FSA) with license number SD025. The registered office of E​xness (SC) LTD is at 9A, CT House, 2nd Floor, Providence, Mahe, Seychelles.

Exness B.V. is a Securities Intermediary registered in Curaçao with registration number 148698(0) and authorized by the Central Bank of Curaçao and Sint Maarten (CBCS) with license number 0003LSI. The registered office of Exness B.V. is at Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao.

Exness (VG) Ltd is authorized by the Financial Services Commission (FSC) in BVI with registration number 2032226 and investment business license number SIBA/L/20/1133. The registered office of Exness (VG) Ltd is at Trinity Chambers, P.O. Box 4301, Road Town, Tortola, BVI.

Exness ZA (PTY) Ltd is authorized by the Financial Sector Conduct Authority (FSCA) in South Africa as a Financial Service Provider (FSP) with registration number 2020/234138/07 and FSP number 51024.

Tadenex Limited is registered in Kenya with registration number PVT-LRUDJJB and is regulated by the Capital Markets Authority in Kenya as a Non-dealing Online Foreign Exchange Broker under license number 162. The registered office of Tadenex Limited is at the Courtyard, 2nd Floor, General Mathenge Road, Westlands, Nairobi.

The entities above are duly authorized to operate under the Exness brand and trademarks.

The information on this website may only be copied with the express written permission of Exness. General Risk Warning: CFDs are leveraged products. Trading in CFDs carries a high level of risk thus may not be appropriate for all investors. The investment value can both increase and decrease and the investors may lose all their invested capital. Under no circumstances shall the Company have any liability to any person or entity for any loss or damage in whole or part caused by, resulting from, or relating to any transactions related to CFDs. Learn more.

© 2008—2023. Exness