Jika deposit Anda tidak muncul di akun, biasanya hal tersebut disebabkan oleh waktu pemrosesan atau status pembayaran.

Alasan yang paling umum adalah:

• The payment is still being processed
  Some payment methods can take longer than expected, depending on the provider
• The transaction is still pending on the payment provider’s side
  The funds will only appear once the payment is fully completed
• The deposit was not completed successfully
  In this case, the funds are usually returned to your original payment method

What you can do

• Check your transaction status in your payment provider (bank, wallet, etc.).
• Check your deposit history in your Personal Area.
• Confirm the expected processing time for your payment method.

When to contact support

Buat tiket ke pusat dukungan jika: 

• The payment is marked as completed, but the funds are not reflected.
• Waktu pemrosesan sudah jauh melampaui perkiraan.

Berikan:

• ID transaksi
• Metode pembayaran
• Tangkapan layar pembayaran yang sudah selesai

Keterlambatan tidak berarti dana Anda hilang. Dalam sebagian besar kasus, deposit masih diproses atau akan dikembalikan jika tidak berhasil.