As technology advances, there is also a growing issue of fraud, scams, and cybercrime. It has especially come to our attention that fraudsters have been posing as Exness representatives and contacting our clients to gain access to personal data and funds.

At Exness, it is our utmost priority to provide our clients with the best possible customer service, including keeping their information safe.

How do I know if I am being targeted?

You will, from time to time, receive communication from Exness representatives. However, please be aware that no one from Exness will ever contact you via text, email, or social media to ask you for your account security or personal identity information, such as your account registered email address or trading passwords.

Here are a few good practices to prevent unauthorized activities on your account:

1. Don’t leave your desktop or mobile device unattended with an open Personal Area (PA). Lock the screen or log out of the PA.
2. Never ask anyone to create an Exness PA using your name.
3. Never share your personal identity documents like ID card, passport, etc with anyone.
4. Never share your digit verification codes or support PIN with anyone.
5. Do not transfer your funds to an unknown person’s bank account, payment card, wallet, crypto-address, or other means of receiving funds.
6. Do not transfer your funds to an unknown person’s bank account or payment system.
7. Never open any links from unknown sources; if the link looks suspicious do not open it at all, even to verify that it is suspicious, as the link itself is often dangerous.
8. Do not share the mobile phone number and email that you use to obtain the digit verification code with others.
9. Use only your mobile phone number, your mobile device, and email to obtain the digit verification codes.

In addition to those above, it is a good practice to never share your passwords with anyone and we urge you to always be cautious when receiving requests for a password or links to change it. These fraudsters can seem like professionals and can appear extremely convincing, even using Exness branding (logos and slogans) to appear legitimate.

If you have any suspicions that you may be a victim of fraudulent activity, we encourage you to please contact Exness directly via live chat or email support@exness.com

Note: You can always terminate other sessions if you suspect you might be unintentionally logged in on any other devices.

What can I do to avoid being a victim of fraud?

Most importantly, you mustn't respond to any requests for personal or account security information.

Texts, emails, or social media messages including messages sent through communication channels such as Telegram, can look like they are coming from Exness. If you receive an unexpected message from us, you can use these tips to decide whether or not it is legitimate or contact us directly.

In a text message, email, or social media we will never:

• Claim that we have detected suspicious activity on your account.
• Send you a link to a website and ask you to provide sensitive information (like your account or trading password).
• Offer any financial offers or investment opportunities.

If someone contacts you claiming to be from Exness:

• Using the information above, determine the legitimacy of the message. If the message is a scam, block the number or email address and delete the message.
• Leave any non-official Exness channels on Telegram, WhatsApp, or any messenger platforms and social networks.
• If you receive an unexpected call from someone claiming to work for Exness and asking you to provide personal and sensitive information or asking you to click on a link in a text, hang up the phone and block the number.
• If you think you may have already shared sensitive information, such as your account registered email address or trading password, please change this password immediately.
• If you are still unsure about the legitimacy of a message or an incoming call, speak with our Support team.

Once reported to our Support team, Exness will continue to monitor the situation and do its utmost to ensure the safety of your information against fraudsters.