When engaging with the Support team, you may be required to create screen recordings on your desktop device for verification purposes or to better identify and understand the issues you are facing. This article describes a few ways you can create a screen recording.
- Mac
- Windows
- Android
- Apple
- Scribe
- Loom
Mac
There are two ways to create screen recordings on Mac.
Using QuickTime Player:
- Open QuickTime Player in the Applications folder or by using Spotlight search (Cmd + Space and type "QuickTime Player").
- Click File then New Screen Recording. A new Screen Recording window will appear.
- Click the arrow next to the record button to select your microphone. You can choose to show mouse clicks in the recording.
- Click the red record button to start recording. You can choose to record the entire screen or drag to record a portion of the screen.
- After selecting the area, click Start Recording.
- To stop the recording, click the Stop button (in the menu bar at the top of the screen).
- To access the file, click File then Save to save your recording
Using Screenshot Toolbar (MacOS Mojave and later)
- Open Screenshot Toolbar (Cmd + Shift + 5).
- Choose the portion of the screen to record.
- Click Options to set the features you need.
- Click the record button.
- To stop the recording, click the Stop button in the menu bar at the top of the screen or press Cmd + Shift + 5 and then click the Stop button.
- The recording will appear in the lower-right corner of the screen. Click on it to trim, save, or share your recording.
Windows
Using the Snipping Tool:
- Search for the Snipping Tool in the Start menu search box.
- In the top toolbar, click the Record button, then press New.
- Click to drag and drop the portion of the screen you would like to record.
- Click Start and you will see a 3-second countdown begin for your recording
- Click Stop to complete the recording. It can then be copied into memory, shared via the Share dialog, or Saved (by default, it will be saved in the Videos folder).
Android
Using the Built-In Screen recorder:
- Swipe down twice from the top of your screen.
- Tap Screen record.
Note: You might need to swipe right to find it. Tap edit and add Screen record to your Quick Settings.
- Choose what you want to record and tap Start. The recording begins after the countdown.
- You can choose whether to record audio and show touches on the screen before you start.
- To stop recording, swipe down from the top of the screen and tap the Screen recorder notification .
Apple (iPhone or iPad)
Using the Built-In Screen Recorder:
- Go to Settings and click on Control Center
- Add Screen Recording to the Include section.
- Open the Control Center by swiping down from the upper-right corner on iPhone X or later (or up from the bottom edge on earlier models).
- Tap the Screen Recording button.
- To record audio, long-press the Screen Recording button and tap Microphone Audio.
- To stop the recording, open the Control Center and tap the red status bar or the Screen Recording button again.
- The recording will be saved to the Photos app.
Scribe
- Install the Scribe browser extension from the Chrome Web Store or the appropriate store for your browser.
- Open the Scribe extension by clicking on the icon in the toolbar.
- Click the Start captureRecording button.
- Perform the actions you want to document. Scribe will automatically capture each step, including clicks, typing, and screen changes.
- Once done, click the Stop capture button in the Scribe toolbar.
- Scribe will generate a step-by-step guide. You can edit the text, add or remove steps, and make other adjustments as necessary.
- Save your Scribe guide and share it via a link with Exness Support.
Loom
Using the Loom on Mac:
- Download the Loom Desktop App for Mac.
- Record footage of either your screen, your camera, or both at once.
- Choose the recording window size; the entire screen, a single window, or a custom area.
- Tap the Stop button when done. Loom will instantly create a link for sharing.
- Copy the video link to send it to Exness Support.
Using the Loom on Windows:
- Download the Loom Desktop App for Windows.
- Click the Loom icon to open your screen recorder.
- Choose your capture settings: screen only, webcam only, or both.
- Choose recording size; a single window, a whole screen, or a custom capture window.
- Select Audio Capture. You can select any microphone connected to your computer.
- Record your video. Tap Stop to complete your capture.
- Loom generates a link to share your recording quickly and easily with no downloads or rendering.
- Copy the video link to send it to Exness Support.
Using the Loom on desktop:
- Download and install the Loom desktop app from the Loom website.
Note: You can install the Loom browser extension for Chrome, Edge, or other supported browsers.
- Open the Loom app.
- Click on the Record a Video button.
- Choose your recording options: Screen Only, Screen and Camera, or Camera Only.
- Select the screen or window you want to record.
- Click the Loom icon in your browser toolbar.
- Choose your recording options: Select Full Desktop, Current Tab, or Custom Size.
- Select your camera and microphone if you're including video and audio.
- Click the Start Recording button.
- Click the Loom icon again in your browser toolbar or use the Loom app to stop the recording.
- Loom will open a new window with your recording. Copy the link to share with Exness Support.
Using the Loom on mobile:
- Sign in to your Loom account then download and install the Loom app for your platform or device.
- Open the Loom app and click Record.
- Select whether you want to record just your screen or your entire desktop.
- Choose which microphone you want to use (if available) and then click Start Recording to begin recording your screen capture.
- Tap Stop Recording and the finished file will automatically upload to your Loom account.
- Loom automatically creates a link for easy sharing to any recipient or device.
- Copy the video link to send it to Exness Support.