Si el depósito no aparece en su cuenta, por lo general se debe al tiempo de procesamiento o al estado del pago.

Los motivos más comunes son:

• The payment is still being processed
  Some payment methods can take longer than expected, depending on the provider
• The transaction is still pending on the payment provider’s side
  The funds will only appear once the payment is fully completed
• The deposit was not completed successfully
  In this case, the funds are usually returned to your original payment method

What you can do

• Check your transaction status in your payment provider (bank, wallet, etc.).
• Check your deposit history in your Personal Area.
• Confirm the expected processing time for your payment method.

When to contact support

Cree un ticket en el centro de ayuda si: 

• The payment is marked as completed, but the funds are not reflected.
• El tiempo de procesamiento se ha excedido considerablemente.

Proporcione:

• ID de la transacción
• Payment method
• Captura de pantalla del pago completado

Un retraso no significa que haya perdido sus fondos. En la mayoría de los casos, el depósito todavía está en proceso o se le reembolsará si no se completa correctamente.