For enhanced security, account holders may need to undergo a face scan to verify their identity and confirm account ownership. The 3D facial scan requires you to scan your face from all angles which will be matched with the photo on the ID document provided to Exness during registration.
When prompted, click Verify now to proceed with the face scan.
- Only the account holder can undergo the face scan. Family, friends, or other individuals will not be accepted, and the verification will be rejected if they attempt to.
- If you are asked to verify a payment method and the face scan is rejected, you will no longer be able to use the chosen payment method or any other methods that require face scan verification. However, you can still use alternative payment methods that do not require a face scan.
How to complete a face scan
- Click the call-to-action button to begin the process.
- Carefully read the on-screen instructions on the redirected page. Click Let’s start to continue.
- Enable your device camera if you haven’t already.
- Follow the instructions to scan your face, moving your head in a circular motion.
- The next screen will confirm your face scan has been submitted and is under review.
Essential tips for completing a face scan
- Ensure good lighting and connectivity: Make sure you're in a well-lit area and have a stable internet connection.
- Use a neutral background: Ensure the background is white or light-colored.
- Be alone in the frame: Only your face should be visible during the check. Please ensure you are not holding any objects (e.g. another phone) next to or near your face.
- Remove accessories: Please remove any accessories that may be covering your face, such as glasses, hats or caps, veils, scarves, or large jewelry.
- Hold the phone properly: Face the camera with a neutral expression. Keep your phone at a suitable distance for the camera to capture your face fully.
- Follow on-screen instructions: Carefully follow the instructions provided during the face scan.
Face scan verification FAQ
Face verification is required for certain payment methods as an extra layer of security to ensure these transactions are safe and authorized by you. This process helps us maintain the highest level of safety for your transactions.
It usually takes 1-2 minutes to complete the face scan. Once done, your submission will be under review, which might take 3-7 minutes. Please note that in special cases, the review might last up to 24 hours.
Yes. We follow strict data protection measures to ensure your personal information is stored securely and remains entirely confidential.
If the face scan request is not fulfilled, it will remain active on your account, and you will not have access to the specific feature or service that requires the scan.
If you receive a final rejection for the face scan, you will no longer have access to the specific feature or service that requires it.
You can use any device with a high-resolution camera, including mobile devices, personal computers, and tablets.