Why verification is important

Exness accounts need to be fully verified before all trading functions are made active and deposit limits are completely lifted. A 30-day time limit to fully verify begins as soon as a first-time deposit is made, after which the only account action that is active is withdrawals.

Unverified account limitations:

- Exness accounts with a registered email address and/or phone number and personal information have a low deposit limit across all trading accounts.

- Exness accounts with the above, as well as a completed economic profile and a valid POI document still have a deposit limit as before, but more can be deposited than previously.

- Exness accounts with all of the above and a valid POR document accepted are considered fully verified with no limitations on deposits (other than what is possible based on the payment method chosen).

- Some regions disable deposits altogether until the Exness account is fully verified.

Please note that some registered regions restrict all trading until the Exness account is fully verified; visit your Personal Area (PA) to confirm current trading restrictions.

The major reasons account verification is important and encouraged include:

• Security
• Financial regulations
• Improving service

Security

Account security is an essential reason account verification is important as no account can be secure if the account owner’s identity is unknown. By ensuring no one other than the account owner can take critical account actions, we can limit the opportunities for fraud. Insisting that only the account holder has the access and ability to trade with their Exness account provides financial security and agency to our users.

Financial regulations

Exness maintains a strict verification process to remain compliant with industry regulations. As Exness is regulated by numerous financial regulatory organizations worldwide, the standards set by these bodies must be adhered to in order for Exness to operate. Further, regulatory bodies provide our traders the peace of mind that Exness is a legitimate organization that protects its traders according to the law.

Improving service

Accurate data is needed to meet the expectations of our users and improve services. For example, if a lot of traders are registered in a certain region of the world, we can improve in these regions by providing Support in local languages or even convenient payment methods needed there. Account verification makes accurate data like this helpful in this context.

As per the Exness Service Agreement:

Client information kept by the Company is treated as confidential and will not be used for any purpose, other than in connection with the provision, administration and improvement of the Services, for research, statistical, marketing purposes.

Though we may use data to improve our services, your privacy is protected and will never be disclosed to third parties outside of Exness.

Learn more about:

- How to verify your Exness account

- Verification document requirements

- Document rejection reason

Verification document requirements

Providing verification documents are needed to verify an Exness account, and include a proof of residence (POR) and proof of identity document (POI).

Two (2) unique documents are required for POI and POR submission though some countries can use one document to verify both POI and POR. Follow the process in your PA to confirm.

Document verification can take up to 24 hours. If there’s no update after 24 hours, please contact Support for assistance.

Document requirements:

Documents not meeting set requirements may be rejected and delay verification. If your document is rejected, follow the link to receive document rejection help.

When you upload your documents, you choose your country and type of document. Examples of acceptable documents may be shown depending on your selection.

For proof of identity (POI)

The POI document must meet these requirements:

• A photo of the client
• Client's full name must match exactly the name of the account holder.
• The client's date of birth (18 years or above).
• Must still be valid for six months from the date of upload.
• Both sides of the document it’s 2-paged.
• All four edges are visible.
• High-quality picture quality; not blurry and must be legible.
• Officially issued by the government.

The POI document must be issued from an official authority and certify the name, age, and photo of the person holding it. The document does not have to be issued from the holder’s place of birth or country of citizenship. For example, an Indian national residing permanently in Colombia can use a POI document issued in India, Colombia, or any other country where we accept clients from.

It is important to note that we do not accept POI documents issued in these specific countries: American Samoa, Baker Island, Guam, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Marshall Islands (the), Martinique, Midway Islands, Navassa Island, Northern Mariana Islands, Palmyra Atoll, Puerto Rico, United States Minor Outlying Islands, United States of America, United States Virgin Islands, Vatican City, and Wake Island.

For proof of residence (POR)

The POI document must display:

• The full name of the Exness account holder which matched POI exactly.
• The client's full name and address.
• The issue date.
• Date of issue (must have been issued within the past six months).
• All four edges are visible.
• Both sides of the document are on 2 separate pages.
• High-quality picture quality; not blurry and must be legible.

The POR must be officially issued by a legitimate authority, certifying residence in the same country registered to the Exness account. This ensures a permanent residence status in the country chosen during account registration.

Any documents listed in the POI section can be used for POR verification if they have not been used as proof of identity. However, clients in some countries may use one document to verify both POI and POR; follow the process in your PA to confirm.

Learn more about:

- How to verify your Exness account

- Why verification is important

- Document rejection reason

Document rejection help

Action may be required to resolve the rejection of provided verification documents. If no action is necessary, as shown in the rejection reasons below, you simply need to reupload your verification documents as shown in the account verification steps.

Two (2) unique documents are required for POI and POR submission generally, but some countries may use one document to verify both POI and POR if it includes identification and residential information. Follow the process in your PA to confirm.

How to check the reason for rejection:

An email is sent to the account registered address whenever a document is rejected. To view the reason for rejection, log into your PA and click Rejection reason (as shown below):

Possible rejection reasons and appropriate action:

Examples of rejected documents

Some examples of documents that may be rejected are included below:

1. Proof of identity document of an under-age client:

2. Proof of residence document without the name of the client:

Examples of acceptable documents

1. Driver’s license uploaded as proof of identity:

2. Bank statement uploaded as proof of residence:

Learn more about:

- How to verify your Exness account

- Why verification is important

- Verification document requirements