The process of verifying an Exness account includes completing an economic profile (survey), along with proof of residence (POR) and proof of identity (POI) verification documents.
Verification particulars may differ depending on your registered region, so take care to note the account limitations and document requirements as you follow the verification process.
Exness account verification ensures only the account holder has access to their Exness account. Until fully verified, Exness accounts have deposit limitations, and can eventually even be disabled.
Click any tab below for details related to Exness account verification, including:
- Exness account verification
- Why verification is important
- Verification document requirements
- Document rejection help
Exness account verification
After you have registered a new Exness account, fully verify your account by following these steps:
For web PA
- Log in to your Personal Area (PA).
- Click Complete Profile at the top of this area to start; this button may appear differently depending on your PA.
- Verify your email address: click send me a code. Enter that 6-digit code then click Continue.
Note: Email verification step is skipped if you have used your Google sign-in to register with Exness.
- Verify your phone number: enter your phone number, then select whether you would like to receive an SMS or phone call with your confirmation code. Enter that 6-digit code then click Continue.
- Enter your personal information: your full name must match exactly the name that will be shown on your verification documents.
The total amount allowed to be deposited at this stage is limited*, as the Exness account is not yet fully verified. First deposits begin a 30-day verification time limit, after which verification must be completed.
- Complete the economic profile: this is a survey of your trading experience and necessary for the verification process.
- Submit verification documents: enter your legal name, then click Upload documents. Your legal name and registered name must match exactly for all verification documents, as well as name registered for any payment methods that you may use with your Exness account.
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Submit your proof of identity (POI) document:
- Select the country of issue for your ID from the dropdown.
- Choose the ID type.
- Attach your POI document** then click Next. Examples of acceptable POI documents are displayed on-screen at this step. If your region does not require a unique POR document, then step 10 can be skipped (confirm requirements in your PA during these steps).
Deposits are still limited as the Exness account is not yet fully verified, but the limit is bigger than previously imposed. The Exness account is still subject to the 30-day verification time limit.
- Attach your proof of residence (POR) document then click Next. Information about accepted POR documents is shown here.
- Log into your PA in 24 hours: you will be able to confirm that your account is now fully verified. If your verification documents have been rejected, you may begin the process again from step 7. Check your current verification status by logging into your PA, then checking the Profile tab in your Settings.
For mobile users
To verify your account using your Exness trade app, check out our article on Exness Trade account verification.
Once verified, all deposit limits are lifted, and payment methods that require account verification become available. The 30-day verification time limit is also removed.
*Some regions disable deposits altogether until the Exness account is fully verified.
**Most regions require unique POI and POR documents, while some allow the same document for POI and POR if both identity and residential information is included. Confirm requirements during the verification steps.
What if I only submit POI during verification, then reach a deposit limit?
In some countries only a single POI document needs to be submitted at first. A unique POR document becomes required once a certain amount has been deposited into that Exness account to lift the deposit limit on unverified accounts.
A notification will be sent to your PA that explains the deposit limit can only be lifted by providing a valid POR document.
Visit the Deposit area and click verify your profile to submit a unique POR document to lift the deposit limit.
Why verification is important
Exness accounts need to be fully verified before all trading functions are made active and deposit limits are completely lifted. A 30-day time limit to fully verify begins as soon as a first-time deposit is made, after which the only account action that is active is withdrawals.
Who performs the verification of submitted documents?
Document verification is conducted by a specialized team of experts who are bound by non-disclosure agreements (NDAs) to protect the confidentiality of your data.
Unverified account limitations:
- Exness accounts with a registered email address and/or phone number and personal information have a low deposit limit across all trading accounts.
- Exness accounts with the above, as well as a completed economic profile and a valid POI document still have a deposit limit as before, but more can be deposited than previously.
- Exness accounts with all of the above and a valid POR document accepted are considered fully verified with no limitations on deposits (other than what is possible based on the payment method chosen).
- Some regions disable deposits altogether until the Exness account is fully verified.
Please note that some registered regions restrict all trading until the Exness account is fully verified; visit your Personal Area (PA) to confirm current trading restrictions.
The major reasons account verification is important and encouraged include:
- Security
- Financial regulations
- Improving service
Security
Account security is an essential reason account verification is important as no account can be secure if the account owner’s identity is unknown. By ensuring no one other than the account owner can take critical account actions, we can limit the opportunities for fraud. Insisting that only the account holder has the access and ability to trade with their Exness account provides financial security and agency to our users.
Financial regulations
Exness maintains a strict verification process to remain compliant with industry regulations. As Exness is regulated by numerous financial regulatory organizations worldwide, the standards set by these bodies must be adhered to in order for Exness to operate. Further, regulatory bodies provide our traders the peace of mind that Exness is a legitimate organization that protects its traders according to the law.
Improving service
Accurate data is needed to meet the expectations of our users and improve services. For example, if a lot of traders are registered in a certain region of the world, we can improve in these regions by providing Support in local languages or even convenient payment methods needed there. Account verification makes accurate data like this helpful in this context.
As per the Exness Service Agreement:
Client information kept by the Company is treated as confidential and will not be used for any purpose, other than in connection with the provision, administration and improvement of the Services, for research, statistical, marketing purposes.
Though we may use data to improve our services, your privacy is protected and will never be disclosed to third parties outside of Exness.
Learn more about:
- How to verify your Exness account
Verification document requirements
Providing verification documents are needed to verify an Exness account, and include a proof of residence (POR) and proof of identity document (POI).
Two (2) unique documents are required for POI and POR submission though some countries can use one document to verify both POI and POR. Follow the process in your PA to confirm.
Document verification can take up to 24 hours. If there’s no update after 24 hours, please contact Support for assistance.
Document requirements:
Documents not meeting set requirements may be rejected and delay verification. If your document is rejected, follow the link to receive document rejection help.
When you upload your documents, you choose your country and type of document. Examples of acceptable documents may be shown depending on your selection.
For proof of identity (POI)
The POI document must meet these requirements:
- A photo of the client
- Client's full name must match exactly the name of the account holder.
- The client's date of birth (18 years or above).
- Must still be valid for six months from the date of upload.
- Both sides of the document it’s 2-paged.
- All four edges are visible.
- High-quality picture quality; not blurry and must be legible.
- Officially issued by the government.
| POI document examples: |
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| Upload formats accepted: |
(All corners shown) |
| File type accepted: |
(Document file size should not exceed 50 MB) |
The POI document must be issued from an official authority and certify the name, age, and photo of the person holding it. The document does not have to be issued from the holder’s place of birth or country of citizenship. For example, an Indian national residing permanently in Colombia can use a POI document issued in India, Colombia, or any other country where we accept clients from.
It is important to note that we do not accept POI documents issued in these specific countries: American Samoa, Baker Island, Guam, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Marshall Islands (the), Martinique, Midway Islands, Navassa Island, Northern Mariana Islands, Palmyra Atoll, Puerto Rico, United States Minor Outlying Islands, United States of America, United States Virgin Islands, Vatican City, and Wake Island.
For proof of residence (POR)
The POI document must display:
- The full name of the Exness account holder which matched POI exactly.
- The client's full name and address.
- The issue date.
- Date of issue (must have been issued within the past six months).
- All four edges are visible.
- Both sides of the document are on 2 separate pages.
- High-quality picture quality; not blurry and must be legible.
The POR must be officially issued by a legitimate authority, certifying residence in the same country registered to the Exness account. This ensures a permanent residence status in the country chosen during account registration.
| POR document examples: |
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| Upload formats accepted: |
(All corners shown) |
| File type accepted: |
(Document file size should not exceed 50 MB) |
Any documents listed in the POI section can be used for POR verification if they have not been used as proof of identity. However, clients in some countries may use one document to verify both POI and POR; follow the process in your PA to confirm.
Learn more about:
- How to verify your Exness account
Document rejection help
Action may be required to resolve the rejection of provided verification documents. If no action is necessary, as shown in the rejection reasons below, you simply need to reupload your verification documents as shown in the account verification steps.
Two (2) unique documents are required for POI and POR submission generally, but some countries may use one document to verify both POI and POR if it includes identification and residential information. Follow the process in your PA to confirm.
How to check the reason for rejection:
An email is sent to the account registered address whenever a document is rejected. To view the reason for rejection, log into your PA and click Rejection reason (as shown below):
Possible rejection reasons and appropriate action:
| Reason | User action required |
| Requires the participation of a compliance officer. | The document uploaded is in an unsupported language. Please upload again. |
| Text in the document can't be read. Please take a better photo. | The photo uploaded is of poor quality. Upload a better quality photo or choose a different format. |
| Upload all the required documents to complete verification. | Additional documents are required to complete the verification. Please check the requirements again. |
| The document must have an appropriate stamp. | Please upload a birth certificate with a stamp. This is applicable for Nigeria. |
| Edited photos are not accepted. Please upload an original photo. | The document photos have been edited. Please upload original photos or choose a different format. |
| Sorry, your identity document has expired and can't be used for verification. Please try a different identity document. | The document uploaded has expired. Please upload a valid document. |
| The identity document should be valid for at least 1 month from the date of submission. | The identity document uploaded is expiring in less than a month. Please upload a document with a validity of one month or more. |
| Sorry, your identity document is invalid and can't be used for verification. Please try a different identity document. | The document uploaded is invalid. Please upload a valid document. |
| Comments vary depending on the type of the document. | The document is missing either the front page, back page, or a few pages in between. |
| Your document is either damaged or cannot be read. Please try another document. | The document uploaded is damaged. Please upload a different document. |
| Please upload a photo of another identity document that has your full name and date of birth. | The uploaded document is missing full name and/or date of birth. Please upload a different document. |
| Please make sure that your identity document has a photo of your face, and it is clearly visible. | The uploaded document is missing a recognizable photo of the owner. Please upload a document with a clear photo of your face. |
| Your region is not supported. | The document uploaded is not from the region where your account is registered. Please check and upload the correct document. |
| All corners of the document must be visible. | The corners of the document are not visible. Please upload again. |
| All document data must be clearly visible. | The data in the document is not clearly visible. Please upload again. |
| Document cannot be accepted as POR |
The address document uploaded is not acceptable. Please upload your utility bill, bank statement, credit card statement, tax invoices, or other government issued residential statements/certificates. Also note: - We do not accept medical bills, purchase receipts or insurance statements - Proof of residence must be issued within the last 6 months. |
| The document had to be issued in the last 6 months. | The address document uploaded has been issued more than 6 months ago. Please upload a document issued within the past 6 months. |
| The document must contain your full name. | The address document uploaded does not contain your full name. Please upload a different document. |
| The document must contain your full home address. | The address document uploaded does not contain your full address. Please upload a different document. |
| The document must contain either the document number or your full name. | The page of the address document must contain either your full name or the document number. Please upload again. |
| The document should be valid for at least 1 month from the date of submission. | The address document uploaded is expiring in less than a month. Please upload a document with a validity of one month or more. |
| The country on the submitted document must match the one you chose in your profile. | The document uploaded has not been issued in the country you have chosen for your profile. Please upload a correct document. |
Examples of rejected documents
Some examples of documents that may be rejected are included below:
- Proof of identity document of an under-age client:
- Proof of residence document without the name of the client:
Examples of acceptable documents
- Driver’s license uploaded as proof of identity:
- Bank statement uploaded as proof of residence:
Learn more about:
- How to verify your Exness account