The terms of use for the VPS service are very important to understand to ensure a positive experience for the user.
Users found in breach of the terms of use may receive a 24-hour notification before their VPS is terminated. These users may also be barred from applying for the Exness VPS service again. For more, please refer to the client agreement (section 2.9).
Responsibility
The user is responsible for the required internet access and hardware necessary to operate a VPS account. Exness provides the user with a VPS container, which includes pre-installed MetaTrader 4 and MetaTrader 5 trading platform software.
Exness is responsible for monitoring the uptime of the MT servers the user’s MT terminal connects to. Exness is not responsible for monitoring the correct functioning of the user’s MT terminal, as this remains the responsibility of the user including but is not limited to:
- The MT terminal’s connection to the server
- MT terminal restarts
- Running status of the user’s Expert Advisors
Liability
Exness is not liable for losses which may occur as a result of an inability to access the VPS service, or as a result of connectivity issues between the MT terminal and Exness server. Further, Exness is not liable for losses occurring as a result of trading scripts (Expert Advisors, etc) installed in the VPS, including those that have been installed incorrectly and/or with assistance from Exness Support.
It is the responsibility of the user to contact support in a timely manner to resolve any issues. While any resolutions are in progress, the user is expected to take appropriate action pertaining to their trading strategy, and the current status of their container or MT terminal. Support may not be able to respond instantly to issues arising from the use of the VPS service, so do allow a reasonable amount of time to address a query or issue. Your satisfaction is our highest priority but the nature of timezones, connectivity and so on can challenge or limit our ability to respond.
Unacceptable Use
Exness VPS should only be used for trading with the Exness server. Exness VPS may not be used in any manner that constitutes an unacceptable use, including but not limited to use that may be unlawful, illegal, or inappropriate. For more, please refer to the client agreement (section 2.9).
VPS suspension
+If you fail to meet any of the qualifying criteria required to maintain Exness VPS, the VPS service will be terminated; all VPS user data is cleared and irrecoverable in the process.
Warnings are sent periodically over 30 consecutive calendar days (day 20, 28, 29, and 30 specifically). Pending orders do not contribute to total trading volume.
Provision of Services
+Exness provides the user with a VPS container that includes pre-installed MetaTrader 4 and MetaTrader 5 client software.
Exness is required to perform critical and non-critical server maintenance periodically; Exness VPS may not be available during maintenance. Exness will communicate scheduled maintenance to users ahead of time, and try to keep maintenance outside of core market hours. However, Exness reserves the right to perform critical updates at any time and without notice.
Exness advises closing open trades before market close on Friday if maintenance is scheduled, especially with EAs and/or other automated trading applications running.
The user acknowledges and confirms that Exness shall not be held liable for any failure of the VPS service, including but not limited to power failures, technical failures, system failures, or any other failure of technical nature.
The user acknowledges that VPS hosting is controlled by a third party and Exness shall not be liable for any failures in relation to the VPS hosting.