The support hub is designed to help you find solutions and information, as well as to contact our support team directly by creating tickets.
Using the support hub:
- Log in to your PA.
- Support hub in the main menu (left-side).
- To find articles from the Help Center, enter a question or keyword in the search bar.
- For support, you can either
- Create a ticket by clicking on + Open a ticket
- Start a chat with our chatbot
- Calling our support team with the number displayed
- Your ongoing tickets are under My tickets, where it lists all tickets organized by Subject, Ticket ID, Status, and Date created. These tickets can be filtered by the status of the ticket or by the search function. Statuses include New, Under Review, Action Required, Escalated, Reopened, Solution Provided, and Closed.
My tickets
Tickets are service requests you can create for support that you can customize to your needs. The more information you give us, the better we can assist you (and quicker too). Choose from a wide range of categories (trading, VPS, etc), and we can have an expert on the topic focus on your solution.
Each ticket category contains multiple issue types; explore each to find the best option for your query.
How to create a ticket
- Open the support hub and select Open a ticket.
- Follow the on-screen steps including the selection of a category; each category will present a unique selection of issues to choose from. Choose Continue to continue.
- The next page will differ by issue type; click Continue once you have provided what is required, including:
- Your trading account number
- More information about your issue
- Screenshots and/or screen recordings of the issue
- Review the ticket summary and hit Submit.
Contact us
From here, you can click Start Chat to open a conversation with our ChatBot, or call the number under Still need help? to speak with our support team.