Facing difficulties with document upload? Don’t worry, we have got you covered.
Here are a few tips for you to consider:
- The first step while performing document verification is filling in the Economic Profile. Once you have filled in the questionnaire, you can proceed to submit your documents for POI (Proof of Identity) and POR (Proof of Residence) verification.
- Your file size may not be greater than 64 MB: if this limit is exceeded, the document will fail to be uploaded for verification.
- You have already made a submission: If you have already submitted a document for verification, you cannot make a new upload until the submission has been reviewed. Please wait for the email regarding the status of your document before uploading a new one. You can also check this from the verification status bar at the top of the main screen in your Personal Area.
- POI and POR documents can be submitted for review together. If you wish you may skip the POR upload and do it later.
You may also watch this video on verification of your profile on the website.