You only need a valid email address and working phone number in your country of residence to complete registration for an Exness account. At first, only an email address and a password you create will set you up with a Personal Area (PA); adding a phone number to the account happens at a later stage.

You may be encountering one of the following errors if facing an issue with registering an account:

• Email is already connected to an account
• Enter a valid email address

If you are seeing this error, the email address you are using to register with has already been used to register with Exness previously and cannot be used again. 

It’s possible you used a Google sign-in and chose this email address to log in before.

To fix this:

• Reset your password and try to access your old Personal Area (PA).
• Use a different email address to register a new PA

Make sure you have entered your email address correctly, without any additional spaces or characters entered unintentionally. If you are using Google to sign in, make sure the email address is still in use.

If you use a Google sign-in to register with Exness, the email verification step will be skipped.

If you are seeing this error, hit the Enter button on your keyboard in the email entry field to get a tip on what exactly needs to be changed/fixed.

Setting up or resetting a password is simple and easy. The basic requirements for you to keep in mind while setting up your Personal Area (PA) password are:

• Must contain 8-15 characters
• Must contain both uppercase and lowercase letters (example of uppercase letters - A,Z; example of lowercase letters - a,z)
• Must contain a combination of numbers and English letters (example - 123Happy)
• If including special characters, you can choose from the following: # [ ] ( ) @ $ & * ! ? | , . / \ ^ + - _

The website has a helpful color-coding feature for you to identify which requirements are being met and which aren’t.

Once you enter a password, the requirements will change color to green or red to indicate whether they have been met/not met respectively. You are only able to click Continue once all requirements show up in green.

In some cases, you may also be prompted to tick the “I am not a robot” captcha before clicking Continue. An example of an accepted password is Exness_123, but we do not recommend using such simple passwords.

Here are a few tips to ensure a smooth upload of your verification documents:

1. Complete your Economic Profile in full before proceeding to submit your documents for POI (proof of identity) and POR (proof of residence) verification. You will need to prepare two different documents for POI and POR verification*. For example, if you used your ID card for POI, you should use a utility bill (electricity, gas, water) for POR verification.
2. Your file size should not be greater than 50 MB. If this limit is exceeded, the document will fail to be uploaded for verification.
3. You have already made a submission: If you have already submitted a document for verification, you cannot make a new upload until the submission has been reviewed. Please wait for the email regarding the status of your document before uploading a new one. You can also check this from the verification status bar at the top of the main screen in your Personal Area.
4. POI and POR documents can be submitted for review together. If you wish, you may skip the POR upload and do it later, however, we recommend that you submit the documents together to complete the verification process.

*Clients in some countries can use one document to verify both POI and POR.

Read more about how to completely verify your profile.

Here is a checklist to help you troubleshoot the issue of being unable to log into your PA.

Username check

The username to log into your PA is your registered email address. Do not enter any trading account number or your name as the username.

Password check

Confirm the PA password you have set is correct to successfully log in. While entering the password, do ensure that there are no additional spaces and typos, and check if Caps Lock is turned on as passwords are case-sensitive.

If you have forgotten your password, you can reset your PA password.

Login troubleshooting

You may encounter issues when logging in to your PA, even with the correct login details entered. Clear your cache and cookies from your browser, and try again, or try logging in from a different browser.

Account check

If you applied for a Personal Area termination before, that PA is irrecoverable. You also cannot use that email address to register a new PA. 

User an email address that has never been used to register a PA, and try again.

We hope you find this helpful. In case of any further issues, do not hesitate to create a ticket in the support hub for further assistance.