This is the default security type set when an Exness account is first registered. Whenever an action taken requires account verification, a verification code is sent to your registered email address.
Changing a security type to email is only possible within 30 days of registration.
Changing email security type
From email to SMS +
- Log into your Personal Area (PA).
- Expand Settings, select Security settings then Change under 2-step Verification.
- Choose Phone or New phone number and confirm with Next.
- The new phone number option will additionally ask you to enter a new phone number to continue, but both options will require you to verify your account with your current security type.
- Once verified successfully, your security type is set to the SMS security type.
From email to authentication app +
- Log into your Personal Area (PA).
- Expand Settings, select Security settings then Change under 2-step Verification.
- Choose Authentication app and confirm with Next.
- Follow the steps shown on screen to download an authentication app to your mobile device, or read our detailed guide in the authentication app security type article for help with this.
- Enter the code shown in your authentication app to confirm.
- Verify your account with your current security type.
- Once verified successfully, your security type is set to the authentication app security type.
From email to push notification +
- Log into your Personal Area (PA).
- Expand Settings, select Security settings then Change under 2-step Verification.
- Choose Push notifications and confirm with Next.
- Scan the QR codes in order to install Exness Trade and enable push notifications respectively (detailed guide available in push notification article).
- Verify your account with your current security type.
- Once verified successfully, your security type is set to the push notification security type.
Email security type troubleshooting
If you encounter issues receiving verification codes with the email security type, we recommend the following.
When registering an Exness account:
- Check your spam/trash folder
- Resend the verification code
- Clear your browser’s cache/cookies, and try to register an Exness account again
- Turning off any VPN service running may prevent latency delaying the verification code
- Try using an alternative browser or device; if you’re using Chrome, try Firefox or Edge for example
When transacting in your Personal Area (PA):
- Log into your Personal Area (PA).
- Expand Settings, select Security settings then Change under 2-step Verification.
- Confirm that Email is the selected security type, and that the email address shown is correct (some of this address will not be shown).
- If confirmed, please check your spam/trash email folder.
- Resend the code if it still does not show.
- Clear your browser cache/cookies, and resend the code again. If it still does not send, kindly wait an hour and try again.
- If you have a VPN service running, turning it off may help if the delay is caused by latency.
- Finally if nothing else has helped, try an alternative browser or device.
Changing your security type to push notification is recommended if the email security type presents regular delays sending verification codes.
If security type issues continue, open a ticket from the support hub in the PA for further assistance.