The steps to recover or change a password depend on the password type:

• Personal Area (PA) password: Used to log in to your PA.
• Trading password: Used to log in to MT4 or MT5 with a specific trading account. (Exness trading accounts do not require a trading password)
• Read-only access password: Allows view-only access to an MT4 or MT5 trading account.

Personal Area (PA) password

This is the password used to log into your Personal Area (PA).

If you can log in to your Personal Area (PA)

1. Go to Profile, then select Security.
2. Under Login details, click Change next to Password.
3. Enter your new password twice, ensuring it meets all password requirements and hasn't been used elsewhere.

If you cannot log in to your Personal Area (PA)

1. Go to Personal Area login page.
2. Select I forgot my password.
3. Enter your registered email address and click Continue.
4. Depending on your security type, you must validate the action to recover your password before proceeding. Click Confirm.
5. Create a new password, following the requirements of a valid password.

You may be required to complete a captcha to continue; entering an incorrect captcha multiple times can freeze the reset password page for 24 hours.

Trading password

Auto-Pause Script

This password is used to log into a trading platform with a specific trading account, only applicable to MT4 and MT5 trading accounts (Exness trading accounts do not require a trading password). Do note that your previous trading account password cannot be seen.

1. Log in to your Personal Area (PA)
2. Go to Trading, then select Accounts.
3. Click the 3-dot icon next to your trading account.
4. Select Change trading password.
5. Set a unique password that meets the on-screen password requirements. If you set the same password as your read-only access password, it will fail.
6. Click Confirm.

Read-only access password

Auto-Pause Script

This password allows limited access to a trading account to a third party, with all trading disabled.

1. Log in to your Personal Area (PA)
2. Go to Trading, then select Accounts.
3. Click the 3-dot icon next to the relevant trading account.
4. Select Set read-only access.
5. Set a unique password, that meets the on-screen password requirements. If you set the same as your trading password, it will fail.
6. Click Confirm.