Your trading account may be unavailable for deposits or withdrawals due to its current status or restrictions.

The most common reasons are:

• The account is archived – archived accounts cannot be used for financial operations.
• The account is inactive – inactive accounts may require reactivation or replacement.
• Verification is incomplete – deposits and withdrawals are limited until verification is completed.
• Account-specific restrictions – certain account conditions may limit financial operations.

To resolve this, log in to your Personal Area and:

• Check the account status in My Accounts.
• Complete any required verification steps.
• Use another active trading account if available.

If the problem persists at length, go to the support hub and create a ticket.