Withdrawals not reflecting in your chosen payment method can be due to several factors. Here are some ways to further enquire why a withdrawal may not be reflecting:
Check your transaction history
- Log in to your Personal Area (PA).
- Go to Transaction history.
- Filter the transaction history to withdrawals only.
- Locate and click on the withdrawal transaction.
- The withdrawal details displayed can let you know how your withdrawal is being processed.
- If you need further assistance, click Get support to raise a support request.
Check for estimated processing times
Processing times vary by payment method. The processing time shown in the PA is the average to maximum processing time. While the average time is typically what to expect, withdrawals can take up to the maximum length shown.