Withdrawals not reflecting in your chosen payment method can be due to several factors. Here are some ways to further enquire why a withdrawal may not be reflecting:

Check your transaction history

1. Log in to your Personal Area (PA).
2. Go to Transaction history.
3. Filter the transaction history to withdrawals only.
4. Locate and click on the withdrawal transaction.
5. The withdrawal details displayed can let you know how your withdrawal is being processed.
6. If you need further assistance, click Get support to raise a support request.

Check for estimated processing times

Processing times vary depending on the payment method. The processing time displayed in your PA shows both the average and the maximum expected processing time. Although most withdrawals are completed within the average time, some may take up to the maximum processing time shown.

If the maximum processing time has passed and your withdrawal is still not reflecting, raise a support request from Transaction history for further assistance.