Deposits that do not reflect in your trading account(s) can be due to several factors. Here are some ways to further enquire why a deposit may not be reflecting:
Check your transaction history
- Log in to your Personal Area (PA).
- Go to Transaction history.
- Filter the transaction history to deposits only.
- Locate and click on the deposit transaction.
- The deposit details displayed can help you understand how your deposit is being processed.
- If you need further assistance, click Get support to raise a support request.
Check for estimated processing times
Processing times vary by payment method. The processing time shown in the PA is the average to maximum processing time. While the average time is typically what to expect, deposits can take up to the maximum length shown.