If your deposit is not showing in your account, it is usually due to processing time or payment status.

The most common reasons are:

• The payment is still being processed
  Some payment methods can take longer than expected, depending on the provider
• The transaction is still pending on the payment provider’s side
  The funds will only appear once the payment is fully completed
• The deposit was not completed successfully
  In this case, the funds are usually returned to your original payment method

What you can do

• Check your transaction status in your payment provider (bank, wallet, etc.).
• Check your deposit history in your Personal Area.
• Confirm the expected processing time for your payment method.

When to contact support

Create a ticket to the support hub if: 

• The payment is marked as completed, but the funds are not reflected.
• The processing time has exceeded significantly.

Provide:

• Transaction ID
• Payment method
• Screenshot of the completed payment

Delays do not mean your funds are lost. In most cases, the deposit is either still processing or will be returned if unsuccessful.