Here are some of the most common reasons why your deposit fails and what you can do to solve them:
Transaction timed out. Please try again later or use another payment method. +
Why did this happen?
Inaction. Abandoning the deposit. Connection failure. Provider maintenance.
What to do?
If a timeframe is specified for a deposit, complete the transaction within that period or try another payment method.
Inaction. Abandoning the deposit. Connection failure. Provider maintenance.
What to do?
If a timeframe is specified for a deposit, complete the transaction within that period or try another payment method.
Operation temporarily unavailable. Please use another payment method or try again later. +
Why did this happen?
Payment provider system overload. Too many requests within a period of time.
What to do?
Try again later or try another payment method.
Payment provider system overload. Too many requests within a period of time.
What to do?
Try again later or try another payment method.
Transaction canceled due to incomplete transfer form or connection failure. Please try again or use another payment method. +
Why did this happen?
Deposit form was closed without completion. Deposit form is left open. Connection issues.
What to do?
Check your connection and repeat the deposit action in a few minutes by completing all the steps. If the issue persists, try another payment method.
Deposit form was closed without completion. Deposit form is left open. Connection issues.
What to do?
Check your connection and repeat the deposit action in a few minutes by completing all the steps. If the issue persists, try another payment method.
Temporary bank processing error. Please try again later or use another payment method. If the issue persists, kindly contact your bank. +
Why did this happen?
Temporary short-term provider maintenance.
What to do?
Try again later. If the issue is not resolved within 24 hours, contact your bank. You can also try another payment method.
Temporary short-term provider maintenance.
What to do?
Try again later. If the issue is not resolved within 24 hours, contact your bank. You can also try another payment method.
Temporary processing error. Please try again later or use another payment method. +
Why did this happen?
Temporary short-term provider technical issue.
What to do?
Try again later or try another payment method.
Temporary short-term provider technical issue.
What to do?
Try again later or try another payment method.
Card transaction error. Please make sure the provided card details are correct and try again. If the issue persists, please contact your card issuer or use another payment method. +
Why did this happen?
Card processing issue.
What to do?
Ensure you’ve entered the correct payment information and that the card is valid and not yet expired, or try another payment method.
Card processing issue.
What to do?
Ensure you’ve entered the correct payment information and that the card is valid and not yet expired, or try another payment method.
Your account has insufficient funds. Please top up your account and try again. +
Why did this happen?
The account balance is not sufficient.
What to do?
Top up your account balance or modify the deposit amount.
The account balance is not sufficient.
What to do?
Top up your account balance or modify the deposit amount.
Transfer not processed by card issuer. Please try again or use another payment method. Please do not make more than 3-5 consecutive attempts with the same card. +
Why did this happen?
The card-issuing bank did not process the deposit.
What to do?
Try again, but limit your retries to 3 to 5 times to prevent your card from being blocked. If the issue persists, contact your bank to check for limitations or restrictions or try another payment method.
The card-issuing bank did not process the deposit.
What to do?
Try again, but limit your retries to 3 to 5 times to prevent your card from being blocked. If the issue persists, contact your bank to check for limitations or restrictions or try another payment method.
3D Secure (OTP) authentication error. Please make sure the code is entered correctly and has not expired or request a new code. If the issue persists, 3D Secure might be unsupported by the provider. Please use another card or payment method. +
Why did this happen?
3D Secure (OTP) authentication failed or was not supported by the payment provider.
What to do?
Confirm you've entered the correct code. If the code expires, request a new one and try again. Ensure the payment pafge is not blocked by any browser add-ons or plugins. Use another card that supports 3D secure or another payment method.
3D Secure (OTP) authentication failed or was not supported by the payment provider.
What to do?
Confirm you've entered the correct code. If the code expires, request a new one and try again. Ensure the payment pafge is not blocked by any browser add-ons or plugins. Use another card that supports 3D secure or another payment method.
Transaction cannot be processed at the moment. Please use another payment method or try again in 24 hours. If the issue persists, contact our support team. +
Why did this happen?
3 consecutive failed deposit attempts with the same card. Used more than 3 different cards within 24 hours.
What to do?
Wait 24 hours to try again or try another payment method.
3 consecutive failed deposit attempts with the same card. Used more than 3 different cards within 24 hours.
What to do?
Wait 24 hours to try again or try another payment method.
Your transaction failed due to your bank or electronic payment provider. If the funds have been debited from your account, please wait 7-10 business days for the funds to be returned. The timeline for the refund is subject to your bank's refund policy. +
Why did this happen?
Bank or provider issue.
What to do?
If your funds were not returned after 7-10 business days, contact support with proof of transaction.
Bank or provider issue.
What to do?
If your funds were not returned after 7-10 business days, contact support with proof of transaction.
You have reached the daily limit for this Virtual Payment Address (VPA). Please try again in 24 hours or use another VPA. Alternatively, you can use another payment method. +
Why did this happen?
Bank or provider issue.
What to do?
If your funds were not returned after 7-10 business days, contact support with proof of transaction.
Bank or provider issue.
What to do?
If your funds were not returned after 7-10 business days, contact support with proof of transaction.
Invalid CVV. Please double-check the entered CVV and try again. +
Why did this happen?
CVV was entered incorrectly or does not exist.
What to do?
Ensure to enter the CVV correctly.
CVV was entered incorrectly or does not exist.
What to do?
Ensure to enter the CVV correctly.
Invalid phone number. Please make sure the phone number associated with your payment account/wallet is entered correctly and try again. +
Why did this happen?
The phone number does not match with the associated payment account.
What to do?
Enter the same phone number used for the payment account with no wrong or missing digits.
The phone number does not match with the associated payment account.
What to do?
Enter the same phone number used for the payment account with no wrong or missing digits.
Selected currency is not supported for this card. Please use another card that supports this currency or another payment method. +
Why did this happen?
The currency used is not supported by card or bank.
What to do?
Ensure the currency used for the deposit is the same as the card, or try another payment method that supports the selected currency.
The currency used is not supported by card or bank.
What to do?
Ensure the currency used for the deposit is the same as the card, or try another payment method that supports the selected currency.
Transaction cannot be processed. Please use another payment method or contact your bank for further support. +
Why did this happen?
Bank issue.
What to do?
Contact your bank to clarify the issue or try another payment method.
Bank issue.
What to do?
Contact your bank to clarify the issue or try another payment method.
Transaction cannot be processed. Please use another payment method or raise a support request from your Transaction history. +
Why did this happen?
Provider issue.
What to do?
Raise a support request from your Transaction history.
Provider issue.
What to do?
Raise a support request from your Transaction history.
This appears to be a duplicate transaction. Please check if the payment is being/has been processed. +
Why did this happen?
Duplicated transaction.
What to do?
Check your transaction history to see if a similar deposit transaction has been processed.
Duplicated transaction.
What to do?
Check your transaction history to see if a similar deposit transaction has been processed.
Operation is temporarily unavailable due to several consecutive attempts. Please raise a support request from your Transaction history or use another payment method. +
Why did this happen?
Too many deposit attempts within a short period of time.
What to do?
Raise a support request from your Transaction history or try another payment method.
Too many deposit attempts within a short period of time.
What to do?
Raise a support request from your Transaction history or try another payment method.
Transaction cannot be processed as you have another incomplete order. Please complete or cancel the pending order and try again. +
Why did this happen?
Only one transaction is allowed at the same time.
What to do?
Ensure that your previous transaction has been completed or canceled before trying again.
Only one transaction is allowed at the same time.
What to do?
Ensure that your previous transaction has been completed or canceled before trying again.