The SMS security type makes use of your registered mobile number to receive verification codes by SMS whenever account verification is required. You may enter the code or use voice OTP (where available).
Only one mobile number can be active as a security type. By default the mobile number used during account registration is set as the SMS security type when active.
Changing SMS security type
Only available within the first 30 days of account registration.
- Log into your Personal Area (PA).
- Expand Settings, select Security settings then Change under 2-step Verification.
- Choose Email and confirm with Next.
- Verify your account with your current security type.
- Once verified successfully, your security type is set to the email security type.
- Log into your Personal Area (PA).
- Expand Settings, select Security settings then Change under 2-step Verification.
- Choose New phone number and confirm with Next.
- Enter the new phone number and select Send me a code.
- Verify your account with your current security type.
- Once verified successfully, your security type is set to the new phone number as your SMS security type.
- Log into your Personal Area (PA).
- Expand Settings, select Security settings then Change under 2-step Verification.
- Choose Authentication app and confirm with Next.
- Follow the steps shown on screen to download an authentication app to your mobile device, or read our detailed guide in the authentication app security type article for help with this.
- Enter the code shown in your authentication app to confirm.
- Verify your account with your current security type.
- Once verified successfully, your security type is set to the authentication app security type.
- Log into your Personal Area (PA).
- Expand Settings, select Security settings then Change under 2-step Verification.
- Choose Push notifications and confirm with Next.
- Scan the QR codes in order to install Exness Trade and enable push notifications respectively (detailed guide available in push notification article.
- Verify your account with your current security type.
- Once verified successfully, your security type is set to the push notification security type.
SMS security type troubleshooting
If you encounter issues receiving verification codes with the SMS security type, we recommend the following.
- Log into your Personal Area (PA).
- Expand Settings, select Security settings then Change under 2-step Verification.
- Confirm that Phone is the selected security type, and that the mobile number shown is correct (some of this number will not be shown).
- Check the country code of your registered number especially; it may have been set to the country of registration automatically. Follow the steps above to change your security type from SMS to a different mobile number if the country code is incorrect, then resend the verification code.
- Ensure roaming settings are active if you are traveling outside the country.
- If the verification code is not received immediately, wait 5 minutes then use the Resend the Message option on the confirmation screen. You can safely repeat this step if you allow longer than 1-minute intervals between each attempt; trying different browsers may help.
- Clear your browser cache/cookies, and resend the code again.
- Select the Resend the Message option again after you:
- Toggle Airplane mode on and off to refresh your connection
- Restart your mobile device
- Place your SIM card into a different device
- Finally, use another method to receive the verification code, such as an automated phone call (where available).
At least a 1-minute interval between attempts to resend the code is recommended to avoid being locked from further attempts.
The error you receive will say ‘You have reached the maximum number of attempts. For security reasons, the verification of this operation was suspended. It will be available again within 24 hours.’ in such cases.
Changing your security type to push notifications is recommended if the SMS security type presents regular delays sending verification codes.
If security type issues continue, open a ticket from the support hub in the PA for further assistance.