If you would like to start trading on your trading platform but your New Order button appears gray, it could be one of two things:
You are not logged in
If you are not logged in to your trading account, the New Order button will be grayed out and you won’t be able to place trades.
To log in:
- Go to File > Login to Trade Account
- Enter your trading account number, your trading account password and the server.
- You can find your trading account number and server in the Personal Area under Account information.
- Click Login.
Once you are logged in, you will be able to click on the New Order button and place trades. Alternatively, you can also double-click on any symbol in the market watch window to place a trade.
You are incorrectly logged in
This is a bit of a tricky situation, but we are here to help. If you log in with your investor password or your read-only access password, you will be able to see the real-time trading data but will have no access to perform trading yourself.
You can quickly verify this by looking in the Journal tab of your trading terminal for an entry that says “trading has been disabled - investor mode”.
If this indeed is the case, log in again using the instructions provided earlier. Follow this link if you would like to change your trading account password and use that to log in to your trading account.