If you are faced with a “no connection” error when connecting to Exness VPS, try:
- Checking your DNS settings: if there is a particular DNS set, instead of your operating system’s default, there is a possibility of it returning this error.
- Checking your IP settings: whether temporarily or otherwise, an IP unable to connect to the internet will return a “no connection” error; run a speedtest online to see if the issue lies with the VPS or your IP generally.
- Checking your trading account password: an incorrect trading account password will return a “no connection” error when using the trading platform.
How to check DNS/IP settings
These steps vary by operating system. Use your preferred search engine to find the appropriate steps for your operating system if the steps below do not apply.
Windows 10 +
- Open the Start Menu, then type Network Connections.
- Choose your main network, then right-click and select Properties.
- Click on the option Internet Protocol Version 4 (IPv4), and then select Properties.
- Ensure that “Obtain an IP address automatically” and “Obtain DNS server address automatically” are selected.
Please create a ticket in the support hub if connection issues persist.