Reinstall VPS

Follow these steps if you ever need to reinstall Exness VPS:

Make sure to back up data, including scripts and Expert Advisors, before beginning.

1. Log into your Personal Area.
2. Open Settings and select the Virtual Private Server option.
3. Click the 3-dot icon (top-right corner) next to the Reboot button.
4. Choose your preferred language and number of terminals to install.
5. Select Reinstall VPS (all data will be removed; backing up first is recommended).

Reinstallation takes around 15-20 minutes to complete; return to your PA after this time to confirm the reinstallation and find your new Exness VPS password. Please contact Support if the reinstallation of Exness VPS fails.

I forgot my VPS password

Try one of these two options if you have forgotten your Exness VPS password:

Option 1

1. Log into your Personal Area and open Settings > Virtual Private Server.
2. Click the 3-dot icon (top-right corner) next to Reboot.
3. Click on Reset Password.
4. Please wait while status shows “Rebooting”.
5. Click Login then Click to view next to the VPS Password field.

Option 2

1. Log into your Personal Area and open Settings >  Virtual Private Server.
2. Click Login.
3. Click Reset Password.
4. Please wait while status shows “Rebooting”.
5. Click Login then Click to view next to the VPS Password field.

Passwords can only be viewed once, so please store your password in a safe place.

If the password will not change, please contact Support.

My VPS is slow

When the VPS is slow, there are a couple of things you can try to refresh it:

Log into your Personal Area and open Settings > Virtual Private Server and click Reboot.

Clear up some space in the VPS by navigating to the MT4/5 application location, open Data Folder > Tester then remove/delete all the files in the Logs and History folders.

If your VPS is still slow

First back up your data, including scripts and Expert Advisors then:

1. Log into your Personal Area and open Settings > Virtual Private Server.
2. Click the 3-dot icon (top-right corner) next to Reboot.
3. Select Reinstall VPS which will return your Exness VPS to default settings (all data will be removed; which is why backing it up was recommended).
4. Set the particulars of your VPS before clicking Reinstall VPS.

If these steps did not help, please contact Support.

My VPS is freezing

If your VPS stops responding or freezes, try:

Log out from the VPS, then log back in.

Log into your Personal Area and open Settings > Virtual Private Server, then select Reboot.

If the VPS still freezes

First back up your data, including scripts and Expert Advisors then:

1. Log into your Personal Area and open Settings > Virtual Private Server.
2. Click the 3-dot icon (top-right corner) next to Reboot.
3. Select Reinstall VPS which will return your Exness VPS to default settings (all data will be removed; which is why backing it up was recommended).
4. Set the particulars of your VPS before clicking Reinstall VPS.

If these steps did not help, please contact Support.

I don’t have the right number of trading platforms installed

If you don’t see the correct amount of MT4/MT5 applications in your VPS, follow these steps:

First back up your data, including scripts and Expert Advisors then:

1. Log into your Personal Area and open Settings > Virtual Private Server.
2. Click the 3-dot icon (top-right corner) next to Reboot.
3. Select Reinstall VPS which will return your Exness VPS to default settings (all data will be removed; which is why backing it up was recommended).
4. Set the amount of MetaTrader trading platforms you want, then click Reinstall VPS.

If these steps did not help, please contact Support.

I want to change my VPS language

To change the language used by your VPS, follow these steps:

First back up your data, including scripts and Expert Advisors then:

1. Log into your Personal Area and open Settings > Virtual Private Server.
2. Click the 3-dot icon (top-right corner) next to Reboot.
3. Select Reinstall VPS which will return your Exness VPS to default settings (all data will be removed; which is why backing it up was recommended).
4. Choose your new language from the dropdown menu; you will also need to set the number of MetaTrader platforms. Click Reinstall VPS once done.

If these steps did not help, please contact Support.

I want to change my VPS server location

The only way to change the VPS server location is to delete the Exness VPS service and reinstall it, specifying the location of the server during installation. All data, including EA and scripts, will be lost during deletion and you must meet the criteria before you can reinstall Exness VPS.

To delete Exness VPS:

1. Log into your Personal Area and open Settings then Virtual Private Server.
2. Click the 3-dot icon (top-right corner) next to Reboot.
3. Select Delete then Yes, delete server.
4. Open the Virtual Private Server tab in Settings and request a new Exness VPS.
5. Select your primary trading account for the VPS first, then Exness will suggest the closest VPS server region to your selected MT server account. You can now change the location of the VPS at this point.

Now your Exness VPS server location will have changed. If these steps did not help, please contact Support.

How do I check my latency rates?

If you feel you may be having connectivity issues, it may be helpful to check the connection speed (latency) of Exness VPS to trading servers.

To see your current latency rates:

1. Follow the steps to connect to Exness VPS.
2. From the Exness VPS remote desktop, open your chosen MetaTrader trading platform.
3. Log in with your trading account by right-clicking Accounts in the Navigator window and selecting Login to Trade Account.
4. Click the connection status bar (bottom-right of the Terminal window in MT4 or Toolbox window in MT5) to bring up a list of connectible trading servers and their latency (in ms).
5. The server chosen is chosen automatically based on the lowest ms available, but you can select different servers to observe if this improves your overall connectivity.
6. Click Rescan servers to refresh this data, and possibly spot some abnormally high latency (in ms).
7. Clicking Login will allow you to log in with a trading account (an alternative to step 3).

What is latency?

Latency, also known as ping, is the speed at which information travels from your device to the trading server. It is measured in ms (milliseconds), the literal length of time between when a command is input to when the server receives the command. The lower the ping, the better the connection. The higher the ping, the longer it takes to communicate between the device and the server.

If Exness VPS is still slow on your device, try following our steps for troubleshooting slow Exness VPS, or contact Support for further assistance.

Old MT version update

Some unexpected errors may be solved by ensuring the MetaTrader versions in your Exness VPS are updated to the latest version.

Note: Expert Advisors (EA) are not removed in the update process but some may need to be reinstalled to align with the new version. Open orders remain open during the update.

How do I check my current MetaTrader version?

1. Start MetaTrader 4 or 5 in Exness VPS.
2. Open Help in the main menu bar.
3. Select About.
4. A window will pop up with the current version/build of MetaTrader below “MetaTrader 4 EXNESS” or “MetaTrader 5 EXNESS” respectively.

How do I update MetaTrader?

1. Close every open instance of MetaTrader 4 and 5.
2. Find the MT Updater program on the Exness VPS desktop.
3. Launch the MT Updater.
4. Sit back and wait for the updater to automatically download and install the latest version of MetaTrader. This process might take a few minutes.
5. A confirmation will pop up once the update is complete; click OK to complete the update.

What is my admin password?

You may be asked to enter an admin password after you use the newly updated MetaTrader application. Please select NO in the pop-up window, as this is not necessary and MetaTrader will run normally after closing this window.

Update errors?

If you encounter any errors during the update process, close the confirmation pop-up window and restart Exness VPS and run the updater again. If the update still fails, please contact Support so they can assist.

How do I install FX Blue Expert Advisors?

Please follow the link to our article that details how to enable FX Blue Expert Advisors in Exness VPS.