If you cannot log into Exness VPS with your credentials:

1. Log into your  Personal Area and open Settings then Virtual Private Server to confirm you have an active Exness VPS.
2. Confirm your credentials were entered correctly. Avoid any spaces, check the IP address, and log into your Personal Area. The password is only sent once, so if you forget it, it must be reset (see Forgotten password topic). 
3. Reset your password in the Personal Area:
   • Log into your Personal Area and open Settings then Virtual Private Server.
   • Click the 3-dot icon (top-right corner) next to Reboot.
   • Click on Reset Password.
   • Please wait while status shows “Rebooting”.
   • Click Login then Click to view next to the VPS Password field.

If resetting the password doesn’t work, try again after one hour; too many wrong attempts may block further log in attempts for an hour.

If the password will not change, please create a ticket in the support hub for further assistance.

Follow these steps to reinstall Exness VPS:

Back up data, including scripts and Expert Advisors, before beginning.

1. Log into your  Personal Area.
2. Open Settings and select the Virtual Private Server option.
3. Click the 3-dot icon (top-right corner) next to the Reboot button.
4. Choose your preferred language and number of terminals to install.
5. Select Reinstall VPS (all data will be removed; backing up first is recommended).

Reinstallation takes around 15-20 minutes to complete; return to your PA after this time to confirm the reinstallation and find your new Exness VPS password. 

If the reinstallation of Exness VPS fails, please create a ticket in the support hub for further assistance.

Try one of these two options if you have forgotten your Exness VPS password:

Option 1

1. Log into your Personal Area and open Settings then Virtual Private Server.
2. Click the 3-dot icon (top-right corner) next to Reboot.
3. Click on Reset Password.
4. Please wait while status shows “Rebooting”.
5. Click Login then Click to view next to the VPS Password field.

Option 2

1. Log into your Personal Area and open Settings then Virtual Private Server.
2. Click Login.
3. Click Reset Password.
4. Please wait while status shows “Rebooting”.
5. Click Login then Click to view next to the VPS Password field.

Passwords can only be viewed once, so please store your password in a safe place.

If the password will not change, please create a ticket in the support hub for further assistance.

When the VPS is slow, there are a couple of things you can try to refresh it:

Log into your Personal Area and open Settings then Virtual Private Server and click Reboot.

Clear up some space in the VPS by navigating to the MT4/5 application location, open Data Folder and Tester then remove/delete all the files in the Logs and History folders.

If your VPS is still slow

Back up your data, including scripts and Expert Advisors.

1. Log into your  Personal Area and open Settings then Virtual Private Server.
2. Click the 3-dot icon (top-right corner) next to Reboot.
3. Select Reinstall VPS which will return your Exness VPS to default settings (all data will be removed; which is why backing it up was recommended).
4. Set the particulars of your VPS before clicking Reinstall VPS.

If these steps did not help, please create a ticket in the support hub for further assistance.

If your VPS stops responding or freezes:

• Log out from the VPS, then log back in.
• Log into your Personal Area and open Settings then Virtual Private Server, then select Reboot.

If the VPS still freezes

Back up your data, including scripts and Expert Advisors.

1. Log into your  Personal Area and open Settings then Virtual Private Server.
2. Click the 3-dot icon (top-right corner) next to Reboot.
3. Select Reinstall VPS which will return your Exness VPS to default settings (all data will be removed; which is why backing it up was recommended).
4. Set the particulars of your VPS before clicking Reinstall VPS .

If these steps did not help, please create a ticket in the support hub for further assistance.

If you don’t see the correct amount of MT4/MT5 applications in your VPS:

Back up your data, including scripts and Expert Advisors.

1. Log into your  Personal Area and open Settings then Virtual Private Server.
2. Click the 3-dot icon (top-right corner) next to Reboot.
3. Select Reinstall VPS which will return your Exness VPS to default settings (all data will be removed; which is why backing it up was recommended).
4. Set the amount of MetaTrader trading platforms you want, then click Reinstall VPS.

If these steps did not help, please create a ticket in the support hub for further assistance.

To change the language used by your VPS:

Back up your data, including scripts and Expert Advisors.

1. Log into your  Personal Area and open Settings then Virtual Private Server.
2. Click the 3-dot icon (top-right corner) next to Reboot.
3. Select Reinstall VPS which will return your Exness VPS to default settings (all data will be removed; which is why backing it up was recommended).
4. Choose your new language from the dropdown menu; you will also need to set the number of MetaTrader platforms. Click Reinstall VPS once done.

If these steps did not help, please create a ticket in the support hub for further assistance.

The only way to change the VPS server location is to delete the Exness VPS service and reinstall it, specifying the location of the server during installation. 

All data, including EA and scripts, will be lost during deletion and you must meet the criteria before you can reinstall Exness VPS.

To delete Exness VPS:

1. Log into your  Personal Area and open Settings then Virtual Private Server.
2. Click the 3-dot icon (top-right corner) next to Reboot.
3. Select Delete then Yes, delete server.
4. Open the Virtual Private Server tab in Settings and request a new Exness VPS.
5. Select your primary trading account for the VPS first, then Exness will suggest the closest VPS server region to your selected MT server account. You can now change the location of the VPS at this point.

If these steps did not help, please create a ticket in the support hub for further assistance.

If you feel you are having connectivity issues, check the connection speed (latency) of Exness VPS to trading servers.

To see your current latency rates:

1. Follow the steps to connect to Exness VPS.
2. From the Exness VPS remote desktop, open your chosen MetaTrader trading platform.
3. Log in with your trading account by right-clicking Accounts in the Navigator window and selecting Login to Trade Account.
4. Click the connection status bar (bottom-right of the Terminal window in MT4 or Toolbox window in MT5) to bring up a list of connectible trading servers and their latency (in ms).
5. The server chosen is chosen automatically based on the lowest ms available, but you can select different servers to observe if this improves your overall connectivity.
6. Click Rescan servers to refresh this data, and possibly spot some abnormally high latency (in ms).
7. Clicking Login will allow you to log in with a trading account (an alternative to step 3).

If Exness VPS is still slow on your device, try following our steps for troubleshooting slow Exness VPS, or create a ticket in the support hub for further assistance.

Some unexpected errors may be solved by updating the MetaTrader versions in your Exness VPS to the latest version. Expert Advisors (EA) are not removed in the update process but some may need to be reinstalled to align with the new version. Open orders remain open during the update.

To check the current MetaTrader version

1. Start MT4 or MT5 in Exness VPS.
2. Open Help in the main menu bar.
3. Select About.
4. A window will pop up with the current version/build of MetaTrader below “MetaTrader 4 EXNESS” or “MetaTrader 5 EXNESS” respectively.

To update MetaTrader

1. Close every open instance of MT4 and MT5.
2. Find the MT Updater program on the Exness VPS desktop.
3. Launch the MT Updater.
4. Sit back and wait for the updater to automatically download and install the latest version of MetaTrader. This process might take a few minutes.
5. A confirmation will pop up once the update is complete; click OK to complete the update.

What is my admin password?

You may be asked to enter an admin password after you use the newly updated MetaTrader application. Please select NO in the pop-up window, as this is not necessary and MetaTrader will run normally after closing this window.

Update errors?

If you encounter any errors during the update process, close the confirmation pop-up window and restart Exness VPS and run the updater again. 

If the update still fails, please create a ticket in the support hub for further assistance.

Please follow the link to our article that details how to enable FX Blue Expert Advisors in Exness VPS.