Applying to terminate your Exness Personal Area (PA) account is simple and can be carried out in a few steps. This article provides a detailed guide on how to delete your PA.
Note: Only demo trading accounts will be deleted automatically after a period of inactivity. Real trading accounts can be archived, and there are no charges or fees for inactive trading accounts or to reactivate an archived trading account.
Important: Once an Exness Personal Area (PA) is terminated, the same email cannot be used to open a new account.
Follow these steps to terminate (delete) your Exness Personal Area (PA):
- Submit a written notice at least five (5) business days from the desired termination date to support@exness.com using the account holder’s registered email address. The email should include the following details:
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- Trading account number(s)
- Support PIN
- Reason for termination
Please read the Client Agreement (PART A, Section 10, titled “Termination”) for an in-depth look at our provisions; the Client Agreement is available on our website.
Note:
- Exness PA account termination requests made through the support chat or phone call services are not considered written notice.
- “Business day” refers to any day other than Saturdays, Sundays, 25th December, 1st January, or any holidays specified on the Exness website.
- Once the notice is received, you will receive an email within five (5) business days regarding the termination date and a verification call to confirm the request. The email also contains details of the rules that apply to the Exness Personal Area (PA) account once deleted.
If you wish for your Exness Personal Area (PA) account to be terminated sooner than five (5) business days, you may indicate this in your termination request, but this is at the company’s discretion.
- On the day of termination, you will receive an email that your Exness Personal Area (PA) account has been terminated, along with account statements for all active trading accounts for the past 30 calendar days. Any funds remaining in your account will have been refunded to you already.
If the funds remaining in your trading accounts are less than the minimum withdrawal permissible by the payment systems used in the past. Please inform us about an alternative method to send the funds to you.
Things to know about a terminated (deleted) Exness Personal Area (PA) account
After applying to delete your Exness Personal Area (PA), you must follow these steps:
- Close all your open positions. If you fail to do so, they will be closed at current quotes upon termination.
- Your access to the trading platform with the terminated trading account(s) will cease, and functionality will be limited.
- You will not be able to open new positions.
- The company reserves the right to:
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- Reject withdrawals and keep your funds as necessary to close opened positions and/or pay your pending obligations under the Client Agreement.
- Combine your trading account(s) to consolidate and offset the balances in those accounts.
- Convert any currency.
- Close all accounts maintained with us in your name.
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- If the balance of your trading account(s) is in your favor, you will be paid the balance as reasonably practicable, and you will receive a statement of account.