There may be a few reasons a trading account is not shown in the My Accounts tab of your Personal Area (PA).
New trading accounts
Immediately after creating a new trading account, the PA will take a moment to process. The trading account will not be visible in the PA during this time. It will be added to the list of trading accounts in the My Accounts tab after being processed.
Give newly created trading accounts a nickname to make them easier to locate after creation.
What else can I do to find new trading accounts?
Here are a few things you can do:
- Refresh the page.
- Check the real or demo tabs (depending on the trading account type) and scroll down to locate your accounts.
The Sort filter can be used to organize trading accounts by newest, oldest, available free margin, and nickname (alphabetical).
With Exness Trade:
After creating a trading account, you end up in the Accounts tab by default. From here, try the following:
- Tap on the dropdown menu to reveal the list of trading accounts.
- Select real or demo, depending on the account type created.
- Browse these for your trading account.
Existing trading accounts
If an existing trading account has gone missing, it has likely been archived due to inactivity.
Real trading accounts are automatically archived after a set period of inactivity. Demo trading accounts are deleted completely and are irrecoverable.
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Real accounts:
- MT4: 90 days of inactivity and account balance of less than 10 USD.
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MT5: 3 days of inactivity and account balance of less than 0.01 USD.
14 days of inactivity and an account balance of less than 1 USD
30 days of inactivity and an account balance of less than 10 USD
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Demo accounts:
- MT4: 180 days of inactivity
- MT5: 21 days of inactivity
Note: In some cases, trading accounts can be archived for technical reasons before reaching the specified timeframe of inactivity.
Inactivity means no trades are completed with the trading account, and no balance operations (deposit/withdrawals/transfers) are processed with the trading account.
Find out more about archived accounts.
How do I reactivate my archived trading accounts?
Real trading accounts that are archived can be found and reactivated by following these steps:
- Log into your Personal Area.
- Open My Accounts.
- Click on the Archived tab.
- All archived accounts are listed here; find your missing account and click Reactivate.
- The archived trading account can now be found in the real tab in My Accounts.
With Exness Trade:
- Start Exness Trade
- Open the Accounts tab.
- Tap the Archived tab.
- Swipe an archived account to reactivate it.