If you cannot log into Exness VPS with your credentials:

1. Log into your Personal Area (PA) and open Exness benefits, then Virtual Private Server to confirm you have an active Exness VPS.
2. Confirm your credentials were entered correctly. Avoid any spaces, check the IP address, and log into your Personal Area. The password is only sent once, so if you forget it, it must be reset (see Forgotten password topic). 
3. Reset your password in the Personal Area:
   • Log into your Personal Area (PA) and open Exness benefits, then Virtual Private Server.
   • Click the 3-dot icon (top-right corner) next to Reboot.
   • Click on Reset Password.
   • Please wait while the status shows “Rebooting”.
   • Click Login, then click to view next to the VPS Password field.

If resetting the password doesn’t work, try again after one hour; too many wrong attempts may block further login attempts for an hour.

If the password will not change, please create a ticket in the support hub for further assistance.

Follow these steps to reinstall Exness VPS:

Back up data, including scripts and Expert Advisors, before beginning.

1. Log into your Personal Area (PA).
2. Open Exness benefits and select the Virtual Private Server option.
3. Click the 3-dot icon (top-right corner) next to the Reboot button.
4. Choose your preferred language and number of terminals to install.
5. Select Reinstall VPS (all data will be removed; backing up first is recommended).

Reinstallation takes around 15-20 minutes to complete; return to your PA after this time to confirm the reinstallation and find your new Exness VPS password. 

If the reinstallation of Exness VPS fails, please create a ticket in the support hub for further assistance.

Try one of these two options if you have forgotten your Exness VPS password:

Option 1

1. Log into your Personal Area (PA) and open Exness benefits, then Virtual Private Server.
2. Click the 3-dot icon (top-right corner) next to Reboot.
3. Click on Reset Password.
4. Please wait while the status shows “Rebooting”.
5. Click Login, then Click to view next to the VPS Password field.

Option 2

1. Log in to your Personal Area (PA)and open Exness benefits,  then Virtual Private Server.
2. Click Login.
3. Click Reset Password.
4. Please wait while the status shows “Rebooting”.
5. Click Login, then Click to view next to the VPS Password field.

Passwords can only be viewed once, so please store your password in a safe place.

If the password will not change, please create a ticket in the support hub for further assistance.

When the VPS is slow, there are a couple of things you can try to refresh it:

• Log into your Personal Area (PA) and open Exness benefits, then Virtual Private Server, and click Reboot.
• Clear up some space in the VPS by navigating to the MT4/5 application location, open Data Folder and Tester, then remove/delete all the files in the Logs and History folders.

If your VPS is still slow

First ensure to back up your data, including scripts and Expert Advisors.

1. Log into your Personal Area (PA) and open Exness benefits, then Virtual Private Server.
2. Click the 3-dot icon (top-right corner) next to Reboot.
3. Select Reinstall VPS, which will return your Exness VPS to default settings (all data will be removed, which is why backing it up was recommended).
4. Set the particulars of your VPS before clicking Reinstall VPS.

If these steps did not help, please create a ticket in the support hub for further assistance.

If your VPS stops responding or freezes:

• Log out from the VPS, then log back in.
• Log into your Personal Area (PA) and open Exness benefits, then Virtual Private Server, then select Reboot.

If the VPS still freezes

First ensure to back up your data, including scripts and Expert Advisors.

1. Log into your Personal Area (PA) and open Exness benefits, then Virtual Private Server.
2. Click the 3-dot icon (top-right corner) next to Reboot.
3. Select Reinstall VPS, which will return your Exness VPS to default settings (all data will be removed, which is why backing it up was recommended).
4. Set the particulars of your VPS before clicking Reinstall VPS.

If these steps did not help, please create a ticket in the support hub for further assistance.

If you don’t see the correct amount of MT4/MT5 applications in your VPS:

First ensure to back up your data, including scripts and Expert Advisors.

1. Log into your Personal Area (PA) and open Exness benefits,  then Virtual Private Server.
2. Click the 3-dot icon (top-right corner) next to Reboot.
3. Select Reinstall VPS, which will return your Exness VPS to default settings (all data will be removed; which is why backing it up was recommended).
4. Set the number of MetaTrader trading platforms you want, then click Reinstall VPS.

If these steps did not help, please create a ticket in the support hub for further assistance.

To change the language used by your VPS:

First ensure to back up your data, including scripts and Expert Advisors.

1. Log into your Personal Area (PA) and open Exness benefits, then Virtual Private Server.
2. Click the 3-dot icon (top-right corner) next to Reboot.
3. Select Reinstall VPS, which will return your Exness VPS to default settings (all data will be removed, which is why backing it up was recommended).
4. Choose your new language from the dropdown menu; you will also need to set the number of MetaTrader platforms. Click Reinstall VPS once done.

If these steps did not help, please create a ticket in the support hub for further assistance.